Jr Customer Service Manager

hace 2 semanas


Tláhuac, Ciudad de México PPG Industries A tiempo completo
As a Customer Service Jr.

Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG.

You will report to Customer Service Director and its based in Tultilán #LI-Remote

Key Responsabilities

  • Guarantee the correct coordination of the team responsible for attending to the requirements of administrative procedures: invoicing, reinvoicing, issuance of credit notes and returns, ensuring that the established service times are met and the correct emission of these.
  • Lead cell executives and administrative assistants for the solution of complex service requests by accomplishing the internal policies and procedures at PPG.
  • Ensure the quality service according to the Call Center, through monitoring and visits to internal clients and concessionaires, implementing actions that support the satisfaction and experience of our client experience.
  • Organize human and material resources, detecting training needs and evaluating the development requirements of staff competencies.
  • Manage customer service for direct and indirect clients focused on the management of credit notes, administrative procedures and massive billing through the different systems and service lines, achieving negotiations and collaboration networks that improves response times.
  • Guarantee a constant followup of the implementation of SAP (longterm global project)

Qualifications

  • Bachelor's degree in administration or related field areas
  • 5+ years of experience in customer service responsibilities mentioned above.
  • Fluid English level
  • Proficiency using ERP oracle, CRM Sales Force
  • Desirable knowledge in Power BI
  • Skills: Commercial mindset, followup, organized, good at business


Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.


About us:



PPG:
WE PROTECT AND BEAUTIFY THE WORLD


The PPG Way
Every single day at

PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.
  • Customer Service Manager

    hace 2 semanas


    Tláhuac, Ciudad de México PPG Industries A tiempo completo

    As a SERVICE MANAGER, you will efficiently lead and supervise your team to achieve the implementation of operational systems, procedures, operational structure, and information flow to provide an excellent service to our customers. You will also ensure that product and service standards exceed quality standardsKey Responsibilities Dedicated attention and...

  • Customer Service

    hace 2 semanas


    Tláhuac, Ciudad de México Sunsail, The Moorings and Leopard Catamarans A tiempo completo

    Within our yachts brands, Leopard Catamarans, The Moorings and Sunsail, not only do we develop and sell state-of-the-art catamarans, but we plan and execute fantastic yacht charter adventures across Europe, the Caribbean and beyond.At Leopard Catamarans we design spacious, robust, performance-driven cruising catamarans which are highly adaptable to sunny...

  • Customer Service

    hace 2 semanas


    Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Tláhuac, Ciudad de México Bacardi A tiempo completo

    This is your opportunity to make a difference in our internal and external customer experiences.- You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service, CPFR and logistics team. You will operate as a key business & strategic Supply Chain partner to the Mexico cluster.- You...


  • Tláhuac, Ciudad de México Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como **Customer Service Funcional.Funciones principales:Se encargará del análisis - arquitectura - diseño y posiblemente implementaciones de la plataforma (como viene de caja), asimismo de pequeñas...

  • Customer Service Rep. I

    hace 2 semanas


    Tláhuac, Ciudad de México Alcon A tiempo completo

    Principal Responsibilities: General Customer Service includes postsale technical and/or nontechnical customer service and support across multiple subfamilies for business and/or endconsumer customers including:Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call centerbased customer support in...


  • Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Customer Service Agent

    hace 2 semanas


    Tláhuac, Ciudad de México City Unscripted A tiempo completo

    Customer Service Agent for City UnscriptedSalary: MXN 80-84 per hour hours weekly, spread over 5 days)Exciting Job Opportunity: Become Our Remote Customer Service AgentAre you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who embodies motivation,...

  • Customer Service Agent

    hace 2 semanas


    Tláhuac, Ciudad de México City Unscripted A tiempo completo

    Customer Service Agent for City UnscriptedSalary: MXN 80-84 per hour hours weekly, spread over 5 days)Exciting Job Opportunity: Become Our Remote Customer Service AgentAre you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who embodies motivation,...


  • Tláhuac, Ciudad de México ZIM A tiempo completo

    Innovative Shipping Dedicated to YouAre you ready to join a global shipping company and work with people all around the world?ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.Main Role:As CSR (Customer Service Representative...


  • Tláhuac, Ciudad de México PPG Industries A tiempo completo

    PPG Industries:State of Mexico:The agreements coordinator will be in charge of generating reports, sales analysis, monitoring commercial agreements and process improvements. You will report directly to the customer service chief. This position is based in Tultitlan, Estate of Mexico.Key Responsibilities Review and manage purchase orders to ensure correct...

  • Customer Service

    hace 2 semanas


    Tláhuac, Ciudad de México PERCEPTA A tiempo completo

    Descripción empresa:Es una compañía que fue creada entre Ford y Teletech en el 2000 y que se ha especializado en atención a clientes para el sector automovilístico.Misión del cargo:Serving as an advocate for client needs and issues across the company and ensuring effective resolutionFunciones del cargo: Reviewing customer complaints and concerns and...


  • Tláhuac, Ciudad de México Certu Systems A tiempo completo

    Company DescriptionJoin an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...

  • Project Manager Jr Ti

    hace 2 semanas


    Tláhuac, Ciudad de México O C Q SOLUCIONES EMPRESARIALES A tiempo completo

    PROYECT MANAGER Jr TI (Experiência en proyectos tecnológicos)Importante Consultoría de TI está en búsqueda de un Proyect Manager Jr con experiência en proyectos tecnológicosPuesto: Proyect Manager Jr TIEscolaridad: Licenciatura en Informática, Ingeniería industrial, Administración.Experiência: 2 a 3 años en manejo de proyectos Tecnológicos...

  • Project Manager Jr Ti

    hace 2 semanas


    Tláhuac, Ciudad de México O C Q SOLUCIONES EMPRESARIALES A tiempo completo

    PROYECT MANAGER Jr TI (Experiência en proyectos tecnológicos)Importante Consultoría de TI está en búsqueda de un Proyect Manager Jr con experiência en proyectos tecnológicosPuesto: Proyect Manager Jr TIEscolaridad: Licenciatura en Informática, Ingeniería industrial, Administración.Experiência: 2 a 3 años en manejo de proyectos Tecnológicos...


  • Tláhuac, Ciudad de México Marken A tiempo completo

    Title:Customer Service AssociateJob Purpose:To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues.Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time...


  • Tláhuac, Ciudad de México HRE A tiempo completo

    Vacante para la empresa HRE en Atizapán, Estado de México:Customer service estado de mexico atizapan: Start the year with a new job We are looking for the best talent Important private university is looking for Bilingual Customer Service Representative. If you have experience on customer service and you have an advance english level, join our...


  • Tláhuac, Ciudad de México CS Enterprises at ConnectNet A tiempo completo

    Vacante para la empresa CS Enterprises at ConnectNet en San Martín Texmelucan, Puebla:Bilingual Customer Service Agent - No Prior Experience RequiredJob Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**_Key...

  • Manager Field Service

    hace 2 semanas


    Tláhuac, Ciudad de México Diebold Nixdorf A tiempo completo

    Provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs....

  • Customer Service

    hace 2 semanas


    Tláhuac, Ciudad de México Talento Estratégico A tiempo completo

    Estamos en busca de tu talento como _CUSTOMER SUCCESS_- Requisitos:_ Experiência de 2 a 3 años en áreas de Customer Service Inglés intermedio avanzado- Conocimientos:_ Asistencia en áreas de Ventas Atención a clientes Seguimiento y control a actividades. Manejo de ERP Manejo de CRM Madejo sistema de tickets- Actividades:_ Cotización de Refacciones,...