Customer Service Manager
hace 2 semanas
As a SERVICE MANAGER, you will efficiently lead and supervise your team to achieve the implementation of operational systems, procedures, operational structure, and information flow to provide an excellent service to our customers.
You will also ensure that product and service standards exceed quality standardsKey Responsibilities
- Dedicated attention and relationship with our dealers.
- Timely management and monitoring of performance indicators.
- Efficient manage a mediumsized team of customer service professionals.
- Work between areas, leadership by process.
- Optimally homologation of functions.
Qualifications
- BA degree with generally 810 years related experience, approximately 13 of which should be in a manager level role.
- Proven experience in service call centers is a must.
- Strong handling of PBX (switches) IVR, CTI (telephony integration) CRM, RP, SAP and ORACLE. It is desirable to have implemented any of the above mentioned.
- English proficiency, able to maintain proficient and fluent business conversations.
- Excellent leadership and numerical skills
ABOUT US:
PPG:
WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at
PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are "One PPG" to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday - everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way:
(Click here to learn more about the PPG Way
)
Benefits will be discussed with you by your recruiter during the hiring process.
As a SERVICE MANAGER, you will efficiently lead and supervise your team to achieve the implementation of operational systems, procedures, operational structure, and information flow to provide an excellent service to our customers.
You will also ensure that product and service standards exceed quality standardsKey Responsibilities
- Dedicated attention and relationship with our dealers.
- Timely management and monitoring of performance indicators.
- Efficient manage a mediumsized team of customer service professionals.
- Work between areas, leadership by process.
- Optimally homologation of functions.
Qualifications
- BA degree with generally 810 years related experience, approximately 13 of which should be in a manager level role.
- Proven experience in service call centers is a must.
- Strong handling of PBX (switches) IVR, CTI (telephony integration) CRM, RP, SAP and ORACLE. It is desirable to have implemented any of the above mentioned.
- English proficiency, able to maintain proficient and fluent business conversations.
- Excellent leadership and numerical skills
ABOUT US:
PPG:
WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at
PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are "One PPG" to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday - everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way:
(Click here to learn more about the PPG Way
)
Benefits will be discussed with you by your recruiter during the hiring process.
-
Jr Customer Service Manager
hace 2 semanas
Tláhuac, Ciudad de México PPG Industries A tiempo completoAs a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-RemoteKey...
-
Customer Service
hace 2 semanas
Tláhuac, Ciudad de México Sunsail, The Moorings and Leopard Catamarans A tiempo completoWithin our yachts brands, Leopard Catamarans, The Moorings and Sunsail, not only do we develop and sell state-of-the-art catamarans, but we plan and execute fantastic yacht charter adventures across Europe, the Caribbean and beyond.At Leopard Catamarans we design spacious, robust, performance-driven cruising catamarans which are highly adaptable to sunny...
-
Customer Service
hace 2 semanas
Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
-
Customer Service, Cpfr and Logistic Manager
hace 2 semanas
Tláhuac, Ciudad de México Bacardi A tiempo completoThis is your opportunity to make a difference in our internal and external customer experiences.- You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service, CPFR and logistics team. You will operate as a key business & strategic Supply Chain partner to the Mexico cluster.- You...
-
Customer Service Funcional
hace 2 semanas
Tláhuac, Ciudad de México Azka IT Consulting A tiempo completoAZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como **Customer Service Funcional.Funciones principales:Se encargará del análisis - arquitectura - diseño y posiblemente implementaciones de la plataforma (como viene de caja), asimismo de pequeñas...
-
Customer Service Rep. I
hace 2 semanas
Tláhuac, Ciudad de México Alcon A tiempo completoPrincipal Responsibilities: General Customer Service includes postsale technical and/or nontechnical customer service and support across multiple subfamilies for business and/or endconsumer customers including:Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call centerbased customer support in...
-
Customer Service Representative
hace 2 semanas
Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
-
Customer Service Agent
hace 2 semanas
Tláhuac, Ciudad de México City Unscripted A tiempo completoCustomer Service Agent for City UnscriptedSalary: MXN 80-84 per hour hours weekly, spread over 5 days)Exciting Job Opportunity: Become Our Remote Customer Service AgentAre you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who embodies motivation,...
-
Customer Service Agent
hace 2 semanas
Tláhuac, Ciudad de México City Unscripted A tiempo completoCustomer Service Agent for City UnscriptedSalary: MXN 80-84 per hour hours weekly, spread over 5 days)Exciting Job Opportunity: Become Our Remote Customer Service AgentAre you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who embodies motivation,...
-
Customer Service Representative
hace 2 semanas
Tláhuac, Ciudad de México ZIM A tiempo completoInnovative Shipping Dedicated to YouAre you ready to join a global shipping company and work with people all around the world?ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.Main Role:As CSR (Customer Service Representative...
-
Customer Service Administrator
hace 2 semanas
Tláhuac, Ciudad de México PPG Industries A tiempo completoPPG Industries:State of Mexico:The agreements coordinator will be in charge of generating reports, sales analysis, monitoring commercial agreements and process improvements. You will report directly to the customer service chief. This position is based in Tultitlan, Estate of Mexico.Key Responsibilities Review and manage purchase orders to ensure correct...
-
Customer Service
hace 2 semanas
Tláhuac, Ciudad de México PERCEPTA A tiempo completoDescripción empresa:Es una compañía que fue creada entre Ford y Teletech en el 2000 y que se ha especializado en atención a clientes para el sector automovilístico.Misión del cargo:Serving as an advocate for client needs and issues across the company and ensuring effective resolutionFunciones del cargo: Reviewing customer complaints and concerns and...
-
Customer Service Specialist
hace 2 semanas
Tláhuac, Ciudad de México Certu Systems A tiempo completoCompany DescriptionJoin an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...
-
Customer Service Associate
hace 2 semanas
Tláhuac, Ciudad de México Marken A tiempo completoTitle:Customer Service AssociateJob Purpose:To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues.Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time...
-
Customer Service Representative
hace 2 semanas
Tláhuac, Ciudad de México HRE A tiempo completoVacante para la empresa HRE en Atizapán, Estado de México:Customer service estado de mexico atizapan: Start the year with a new job We are looking for the best talent Important private university is looking for Bilingual Customer Service Representative. If you have experience on customer service and you have an advance english level, join our...
-
Bilingual Customer Service Representative
hace 2 semanas
Tláhuac, Ciudad de México CS Enterprises at ConnectNet A tiempo completoVacante para la empresa CS Enterprises at ConnectNet en San Martín Texmelucan, Puebla:Bilingual Customer Service Agent - No Prior Experience RequiredJob Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**_Key...
-
Manager Field Service
hace 2 semanas
Tláhuac, Ciudad de México Diebold Nixdorf A tiempo completoProvides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs....
-
Customer Service
hace 2 semanas
Tláhuac, Ciudad de México Talento Estratégico A tiempo completoEstamos en busca de tu talento como _CUSTOMER SUCCESS_- Requisitos:_ Experiência de 2 a 3 años en áreas de Customer Service Inglés intermedio avanzado- Conocimientos:_ Asistencia en áreas de Ventas Atención a clientes Seguimiento y control a actividades. Manejo de ERP Manejo de CRM Madejo sistema de tickets- Actividades:_ Cotización de Refacciones,...
-
Customer Service Agent
hace 2 semanas
Tláhuac, Ciudad de México Itzig Sarl A tiempo completoWe are seeking a passionate and driven Customer Service Specialist to join our dynamic team. Reporting directly to the Short-Term Coordinator, you will play a crucial role in ensuring customer satisfaction by managing technical support requests on a daily basis. Your duties will include conducting customer training and providing expert guidance on the usage...
-
Customer Service
hace 2 semanas
Tláhuac, Ciudad de México Lear Corporation A tiempo completoCustomer Service (CSA) para planta Bermudez. Educación: Carrera profesional terminada Experiência: Mínimo 1 ano de experiência en actividades de atención al cliente/coordinación de embarques, recepciones y análisis de releases. Conocimientos y Actividades: Responsable de elaborar el plan de producción en base a la demanda del cliente. Coordinación...
