Specialist - Cloud Support, FinTech
hace 2 semanas
- Under limited supervision, uses expertise and knowledge to perform customer monitoring of systems.
- Under limited supervision performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues.
- Under limited supervision troubleshoots, diagnoses and resolves complex or high priority escalated issues, working with the development team or sales team as necessary.
- Problem solves issues and provides recommendations.
- Utilizes best practices for start-up and shutdown of internal customer support systems, recovery procedures, scheduling and backups.
- Provides informal guidance to others to resolve issues with clients, exchanges, internal customers.
- Makes recommendations to improve information to customers/clients regarding new products or product updates or changes.
- Under minimal guidance administers and maintains client/customer data systems.
- Education Required: Bachelor's degree required, comparable experience may be substituted
- Experience Required: At least 6 years
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
#J-18808-Ljbffr
-
Cloud Sales Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Cloudera A tiempo completoAt Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's...
-
Cloud Support Engineer I
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoCloud Support EngineerAs a Cloud Support Engineer, you will have the opportunity to work with various cloud technologies to assist customers in achieving success. Your role includes being the Cloud Ambassador for AWS products, equipping customers with the necessary tools to expand their presence in global markets.Job ResponsibilitiesYou will solve customer...
-
Cloud Domain Support Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Ericsson A tiempo completoCloud Domain Support Engineer,:***: Location:Mexico & Queretaro:The BNEW SDU Mexico organization has office in Mexico City.***: About this opportunity:The Support organization in Mexico is looking for skilled engineers that are interested in working with Flow 2 (F2) global customer support for the Cloud product area.***: What you will do: Main...
-
Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México NielsenIQ A tiempo completoCompany DescriptionThink about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to...
-
Cloud Support Engineer I
hace 2 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAs a Cloud Support Engineer you will rapidly learn how to use different cloud technologies to help customers succeed. You'll be the face of the cloud, providing tools to help customers scale globally.Key Responsibilities: Solve customer cases through various contact channels and troubleshoot to provide solutions. Drive initiatives to enhance support...
-
Customer Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México BetterCloud A tiempo completoat BetterCloud BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on...
-
Cloud Support Associate, AWS
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAs a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. Key job responsibilities Your day as a Cloud...
-
Cloud Support Engineer I
hace 2 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoCloud Support Engineer As a Cloud Support Engineer, you will have the opportunity to rapidly learn and utilize a variety of cloud technologies to assist our clients in achieving success. You will serve as the Cloud Ambassador for AWS products, equipping our customers with the necessary tools and strategies to expand their reach in global markets.This...
-
Cloud Support Engineer III, Support Engineering
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. Key job responsibilities You will be...
-
Cloud Support Associate, AWS
hace 2 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAs a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Key job responsibilitiesYour day as a Cloud...
-
Cloud Support Associate, AWS
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAs a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Key job responsibilitiesYour day as a Cloud...
-
Senior Specialist Ucc Support
hace 2 semanas
Ciudad de México, Ciudad de México Alcon A tiempo completoSenior Specialist UCC Support (Cisco Webex and Voice)Location: Mexico CityJob Description SummaryThe Senior Specialist UCC Support is responsible for ensuring Alcon's collaboration technologies in Video Conferencing (VC) and Internet Protocol Telephony (IPT) are managed and maintained as per organizational requirements. This will be achieved by acting as a...
-
Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México NielsenIQ A tiempo completoCompany DescriptionThink about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to purchase....
-
Cloud Support Engineer III, Support Engineering
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAs a Cloud Support Engineer you will have the opportunity to rapidly acquire knowledge on a variety of cloud technologies to aid our customers in achieving success. You will serve as the Cloud Ambassador for AWS products, equipping customers with the necessary tools and strategies to expand their influence in global markets.Key Responsibilities:Solve...
-
Cloud Support Associate, AWS
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAs a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Key job responsibilitiesYour day as a Cloud...
-
Cloud Support Engineer I
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The SCD role supports our services that focus...
-
Premier Support Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all,...
-
Social Media Ops Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Klar A tiempo completoWhat is Klar doing?:Klar es una fintech mexicana cuya misión es democratizar y revolucionar la forma en que los servicios financieros se han prestado en México, especialmente porque la mitad de la población no tiene una cuenta bancaria. Hemos atendido a más de 2 millones de usuarios desde nuestro lanzamiento en 2019Estamos cambiando este escenario al...
-
Cloud Support Engineer I
hace 2 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that...