Bilingual Client Engagement Specialist

hace 1 semana

Ciudad de México, Ciudad de México Sagan A tiempo completo

Job Title: Bilingual Client Engagement Specialist - Latam
Location: Remote (EST Timezone)
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM EST

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Client Overview:

Sagan is representing a leading event decor company dedicated to creating unforgettable experiences. They pride themselves on their attention to detail, creativity, and excellent customer service. The client is currently seeking a highly organized and proactive Bilingual Client Engagement Specialist to join our team.

Job Description:

As the Bilingual Client Engagement Specialist, you will be the first point of contact for prospective clients, responsible for responding quickly and positively to new service requests. You will gather necessary information from prospects, leaving an amazing first impression, and then upload this information into our CRM. You will also track the lead cycle to ensure a seamless experience for our clients. The ideal candidate is smart, coachable, energetic, and bilingual in Spanish and English.

Key Responsibilities:

  • Respond promptly and positively to new service requests
  • Gather and document necessary information from prospects
  • Upload prospect information into the CRM
  • Track the lead cycle to ensure a smooth and positive client experience
  • Maintain organized and up-to-date records
  • Assist with other client relations and customer support tasks as needed

Qualifications:

  • Strong proficiency in English and Spanish
  • Relevant skills and experience in client relations and/or customer support
  • Ability to work within a budget of up to $1600 monthly
  • Compatibility with company culture and values
  • Previous experience in a similar role is a plus, but not required
  • Excellent organizational and time management skills
  • High level of accuracy and attention to detail
  • Proactive, positive attitude with a willingness to learn
  • Phone experience with inbound calls is a plus

Why Join Us:

  • Work with a dynamic and creative team
  • Opportunity for growth and development
  • Supportive and inclusive work environment

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