Customer Support Specialist Ii
hace 2 semanas
About the Role
Transpalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field.
Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Manage daytoday aspects of booking, shipping, tracking, and billing on both import and export shipments
- Secure capacity for loads
- Leverage carrier relationship to influence capacity awards during tight markets
- Determine eligibility for additional noncommitted freight to be awarded to internal brokerage services
- Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty
- Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Rate Quotes
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries, including Shipper to Crossdock, Crossdock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Setup new Receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage ontime performance and automation objectives
Basic Qualifications
- 12 years related experience
- Bachelor's degree
- Advanced Spanish and English written, oral, and presentation communication skills
Preferred Qualifications
- Knowledge of Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
Skills:
Preferred
- Data Analysis
- Customer Service
Behaviors:
Preferred
- Dedicado: Entregado a una tarea o propósito con lealtad o integridad
- Trabaja en equipo: Trabaja bien como un miembro de un grupo
Motivations:
Preferred
- Logro de objetivos: Inspirado al buen desempeño mediante la ejecución de tareas
- Flexibilidad: Inspirado al buen desempeño cuando se le concede la capacidad de fijar su propio horario y metas
- Equilibrio entre el trabajo y la vida privada: Inspirado al buen desempeño por tener el tiempo suficiente para hacer su trabajo y atender a sus intereses fuera del trabajo
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace de Mexico Global A tiempo completoAdditional Responsibilities Regarding Customer and Carrier Relationships Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist Communicate any service issues to customer and team Identify and update status on which Carrier missed pickup or delivery; provide sufficient...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoABOUT THE ROLEUber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty...
-
Customer Support Specialist I
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoABOUT THE ROLECustomer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.WHAT THE CANDIDATE WILL DO Use TMS to process shipment entries and actively lead...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoAbout the RoleCarrier Sales Support team members work to establish and grow relationships with carrier partners while providing best-in-class customer service. In this role, you will work through a queue of tasks and escalations with primary objectives being fast resolution times, professional, carrier-first communication, and industry-leading problem...
-
Claims Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoThis Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers.What you'll doPerform time sensitive, front line, customer and carrier facing work by processing OS&D issueProvide carriers and...
-
Customer Support Specialist I
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoAbout the Role**Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. Use TMS to process shipment entries and actively lead timely...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace de Mexico Global A tiempo completoABOUT THE ROLE:Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate management of day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestic shipments while...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoAbout the RoleUber Freight company is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace A tiempo completoAbout the RoleUber Freight company is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer...
-
Customer Support Specialist II
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoAbout the RoleTranspalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoAbout the RoleUber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoAbout the RoleTranspalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace A tiempo completoTasksShipment monitoringExpedite coverageUpdate systemTrack & traceAppointment schedulingCustomer serviceExpectationsUtilize logistics IT to optimize shipping and transport proceduresCommunicate with suppliers, retailers, customers, etc. to achieve on time loadsPlan and track the shipment of final products according to customer requirementsPrepare accurate...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace de Mexico Global A tiempo completoAbout the RoleThis role, in our Monterrey center of excellence, is responsible for operational success with one or more of our Canadian customers. This includes making sure freight is delivered on-time and efficiently. Manage daytoday aspects of booking, shipping, tracking Secure capacity for loads Contact carrier to obtain status of loadtendered; continue...
-
Customer Support Specialist I
hace 2 semanas
Monterrey, Nuevo León, México Transplace de Mexico A tiempo completoVacante para la empresa Transplace de Mexico en Monterrey, Nuevo León:ABOUT THE ROLE:Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoManage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments- Secure capacity for loads- Leverage carrier relationship to influence capacity awards during tight marketsBasic Qualifications- 1-2 years related experience- Bachelor's degree- Advanced Spanish and English written, oral, and presentation communication...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace de Mexico A tiempo completoVacante para la empresa Transplace de Mexico en San Jeronimo - Monterrey, Nuevo León:PRIMARY JOB ACCOUNTABILITIES Manage daytoday aspects of booking, shipping, tracking, and billing on both import and export shipments. Freight Covered Every Day-Exceed customer ontime pickup and delivery expectations; proactive analysis to prevent service failures. Customer...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoDescription:Responsibilities: Monitor shipments Update reports and system, e.g. loads picked up, deliveries, time of events, comments of requests, etc Track and Trace and planning loads (when required) Appointment scheduling Customer service Reporting for specific accounts.Basic Qualifications Highschool degree Computersavvy with a working knowledge of...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace de Mexico Global A tiempo completoPrimary Job Accountabilities Manage daytoday aspects of booking, shipping, tracking, and billing on both import and export shipments. Freight Covered Every Day-Exceed customer ontime pickup and delivery expectations; proactive analysis to prevent service failures. Customer Relationship-Consistent and professional communications; effective, prompt and...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, Nuevo León, México Transplace A tiempo completoAbout the RoleUber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our...
