Customer Support Specialist Ii

hace 1 semana


Monterrey, Nuevo León, México Transplace de Mexico Global A tiempo completo

ABOUT THE ROLE:

Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics.

Our specialists will manage transportation functions to ensure accurate management of day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestic shipments while negotiating competitive rates for those shipments while providing excellent customer service to our customers.


WHAT THE CANDIDATE WILL DO:

  • Secure capacity for loads.
  • Leverage carrier communication to influence capacity awards during tight markets. Determine eligibility for additional noncommitted freight to be awarded to internal brokerage services.
  • Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty.
  • Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
  • Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary.
  • Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
  • Correspond with customer and carrier regarding detention information.
  • Communicate and gain approval for expedite shipments.
  • Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
  • Negotiate with carrier and customer for spot shipments
  • Lead training sessions for Carrier Contacts as necessary on Carrier Portal
  • Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
  • Demonstrate ownership of assigned segments of business.
  • Coordinate and direct shipments and deliveries, including Shipper to Crossdock, Crossdock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
  • Setup new Receivers, vendors, and suppliers
  • Assist in onboarding process to operations
  • Create SOPs and IOPs

BASIC QUALIFICATIONS:

  • 12 years related experience
  • Negotiation skills.
  • Bachelor's degree
  • Advanced Spanish and English written, oral, and presentation communication skills.

PREFERRED QUALIFICATIONS:

  • Knowledge of Freight Industry
  • Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
  • Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.


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