Technical Support Representative
hace 7 días
About Us
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing.
We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.
Helpware is a better kind of outsourcing, one centered around People.What is this role about?:
In the role of a
Technical Support Representative, your main duty will be to assist clients with various products.
We seek individuals who are enthusiastic about learning and taking initiative to ensure that all issues are resolved effectively, with a sense of accountability and ownership.
What awaits you in this role:
- Support clients across multiple products
- Initial point of contact for customer support issues
- Responsible for support cases through the entire lifecycle of the support case
- Log and track issues in the support ticketing system
- Triage support and other department ques
- Responsible for handling intricate customer support issues
- Handle support cases that sometimes require complex resolutions
- Handle internal/external configuration changes/tasks, data entry, etc.
- Responsible for more complex customer support issues
- Responsible for assisting Tier 1 associates
- Escalating issues to senior support team members as needed
- Indepth troubleshooting
What we are looking for:
- 14 years of customer support experience
- Technical troubleshooting and problemsolving skills
- Excellent verbal and written English skills
- Strong sense of ownership and responsibility
What we offer:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_
Our Client's Background
Our client is optimizes all renter interactions in one platform, from inquiry through renewals.
AVISO DE PRIVACIDAD
-
Technical Support Representative I
hace 7 días
Guadalajara, Jalisco, México Nextiva A tiempo completoIt's about more than the right fit. We're looking for the right connection.:Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each...
-
Tier One Technical Support
hace 2 meses
Guadalajara, Jalisco, México IBM Interactive A tiempo completoDo you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...
-
Tier One Technical Support
hace 3 semanas
Guadalajara, Jalisco, México IBM Interactive A tiempo completoDo you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...
-
Technical Operations Support
hace 7 días
Guadalajara, Jalisco, México GrainChain Inc A tiempo completoGrainchain and tZero, joint venture.Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity.Who We AretZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and commercialization...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Skilled Wound Care A tiempo completoWe are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Skilled Wound Care A tiempo completoWe are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...
-
Technical Support Specialist
hace 7 días
Guadalajara, Jalisco, México Diligent Corporation A tiempo completoPosition Overview: As a Technical Support Specialist, you will provide an exceptional level of support to customers across all industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology combined...
-
Technical Customer Support Partner
hace 7 días
Guadalajara, Jalisco, México Nimble Gravity A tiempo completoTechnical Support Engineer: EarthRanger (LATAM)Location: Mexico - Remote (Travel required)About EarthRanger (LATAM)EarthRanger is a software solution that helps conservationists make informed operational decisions. We help prevent the poaching of endangered species, fight deforestation, promote human-wildlife coexistence, and advocate for legal protection of...
-
Customer Service Representative
hace 7 días
Guadalajara, Jalisco, México Support Zebra A tiempo completoWe're hiringCUSTOMER SERVICE REPRESENTATIVE Food & Beverage Industry Account_The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.Must have: Minimum of 3 months work experience as a...
-
Technical Support Specialist
hace 7 días
Guadalajara, Jalisco, México Skilled Wound Care A tiempo completoResponsibilities: Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver worldclass support services and ensure customer satisfaction. Maintain accurate and comprehensive...
-
Technical Support Specialist
hace 7 días
Guadalajara, Jalisco, México Prometeo Talent A tiempo completoAbout the Role:Key Responsibilities: Identify and replicate technical issues, ensuring accurate documentation and reproduction steps. Utilize SQL and database skills to troubleshoot and resolve technical challenges effectively. Take ownership of the bug queue, ensuring timely and effective resolution of reported issues. Potentially assist in incident...
-
Senior Technical Support Analyst
hace 7 días
Guadalajara, Jalisco, México Oracle A tiempo completomdclp As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting...
-
Senior Technical Support Analyst
hace 7 días
Guadalajara, Jalisco, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Senior Technical Support Analyst
hace 7 días
Guadalajara, Jalisco, México Ll Oefentherapie A tiempo completoJob Description Position Description As a Support team member, your main goal is to provide post-sales assistance and solutions to Oracle customers while advocating for their needs. This involves resolving non-technical customer inquiries over the phone and through electronic channels, as well as addressing technical questions related to Electronic...
-
Sr. Associate, Technical Support
hace 7 días
Guadalajara, Jalisco, México AT&T Mexico A tiempo completoAt AT&T we ́re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.As Sr.Associate, Technical Support (Information Technology) you will be responsible of**: Be the Local IT Support...
-
Senior Technical Support Engineer
hace 7 días
Guadalajara, Jalisco, México Palo Alto Networks A tiempo completoCompany Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Digital Products Technical Support Expert
hace 7 días
Guadalajara, Jalisco, México Sidel A tiempo completoDigital Products Technical Support ExpertThe Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution.Your MissionTrack customer and internal support requestsDocument problems encountered and provided solutionsDevelop and maintain a...
-
Technical Support Engineer
hace 7 días
Guadalajara, Jalisco, México Novacomp: Servicios En Tecnologías De Información A tiempo completoMore than 1 year of experience providing Technical Support. More than 1 year of experience in Information Technologies and related fields. Solid experience working with different operating systems.Experience with office applications.Experience running checks and reporting issues on different systems and software.Able to work in a hybrid way, attending...
-
Tier One Technical Support
hace 7 días
Guadalajara, Jalisco, México IBM A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Sales Operations Support Representative
hace 7 días
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoSales Operations Support Representative - NA HPE Aruba NetworkingThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.The NA HPE Aruba Networking Sales Operations Support Representative role will be a dedicated contact to support Sales Team reach sales quota and Team Objectives by taking ownership of...