Customer Service
hace 7 días
ISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA.
We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products.
We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the next level.
Customer Service SpecialistStatus:
Full time
Reports to:
Customer Service Lead/ Customer Service Manager
Responsibilities and Duties
Cover phone lines
Answer all incoming calls during business hours
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
Assist our customers by answering product and service questions.
Manage outbound follow up calls as needed.
Work with the Customer Service team to:
To review and process Warranty, Shipping Damage, and Return Claims
Monitor outbound and return tracking
Work with Customer Service Lead and Manager to:
escalate issues as needed
provide feedback from customers to ensure communication between departments
Various small projects as needed.
Education & Experience Requirements:
High school diploma or equivalent
English: 90% Written / 90% Spoken
Proven customer support experience or experience as a client service representative
Strong team player working with others on a team to support and adapt seasonal volume
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Special Requirements:
Skills:
Strong and comfortable Speaking Skills.
Empathy
Adaptability
Ability to Use Positive Language
Clear Communication Skills
Responsible and Trustworthy
Patience
Problem solving skills
Desired but not required.
Experience in
Shopify (or any type of back end e-commerce program)
Netsuite (or any type of central order processing platform)
Shiphero (or any type of warehouse software)
Skillset Required:
E-commerce, Netsuite, Presentation Skill, Shopify, Customer Service, Scala, Aris, Problem Solving Skill, Excel, Communication Skill, Listening, Problem Solving, Adaptability, Patience, Customer Support, Active Listening, Product Knowledge, Shipping, Zend
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