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Global Customer Care Manager
hace 1 semana
Job Description:
Job ID:
Company:
- Siemens, S
A de CV
Organization:
- Smart Infrastructure
Job Family: - Quality Management
Experience Level: - Midlevel Professional
Full Time / Part Time: - Fulltime
Remote vs Office: - Office/Site only
Contract Type: - Permanent
- We are looking for dedicated and talented people who tackle everchanging challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds reinventing the future of work.
making lives better with new ideas and the latest technology around the world.
Why you'll love working for Siemens- Diversity and inclusivity focused.
- Freedom and a healthy work
- Embrace our flexible work environment with home office and flex hours, working to reach goals.
- Been a part of a culture of constant recognition and rewards for your great ideas
- Solve the world's most significant problems
- Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
What will you do?- Implements overarching quality mission and strategy, and ensures implementation of an open quality culture, for all assigned quality areas.
Responsibilities:
- You are handling with your local team all warranty topics as a second level support concerning our Medium Voltage switchgears and Vacuum Circuit breakers
- You are Defining with your team site activities by remote support, dispatching of technicians to customer site, on site product training and delivery of spare parts
- You are escalating to the Quality Management in case of critical topics as well reporting the cases to the Global GCC Head
- Your are reporting your KPIS (Manpower Assignment, Budget, Customer Satisfaction, e.g.)
Requirements:
- ❖ Degree in mechanical / electrical engineering or equivalent
- ❖ At least 5 years of site experience
- preferably leadership experience and 2-3 years of service experience
- ❖ Knowledge of Installation, Maintenance or repair for medium voltage switch gears and Circuit Breakers
- ❖ English language on a professional level as well as local languageEqual Employment Opportunity Statement
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