Customer Care Specialist

hace 1 semana


Ciudad de México, Ciudad de México Kerry A tiempo completo

About Kerry:

  • Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role:


El Customer Care Specialist será responsable del servicio operativo al cliente, respaldando la entrega de una experiência de clase mundial para nuestros clientes.

Brindar soporte crítico en línea con los níveles de servicio acordados para toda la organización de atención al cliente.


Demostrar propiedad y responsabilidad, garantizar que los requisitos relacionados con el servicio de pedidos y las solicitudes de gestión de datos se procesen de manera eficiente y precisa dentro de los plazos acordados con una conectividad clara y colaboración con el equipo para permitir una gestión proactiva de casos de un extremo a otro.


Qualifications and skills:

  • Orientacion al cliente.
  • Colaboración eficiente con clientes y stakeholders internos.
  • Habilidades de comunicación y negociación con clientes internos y externos.
  • Capacidad para asumir la responsabilidad de la resolución eficiente de problemas.
  • SAP
  • Power Bi
  • Excel avanzado
  • Ingles Avanzado

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