Owners Association Executive

hace 1 semana

Victoria de Durango, Durango, México VA Global LLC A tiempo completo

JOB DESCRIPTION

JOB DETAILS
Community Management Executive

Job Title Reports To (Job Title) Community Manager

(Remote)

JOB PURPOSE
The "Community Management Executive" is responsible for providing the Community with high level customer service and the

Community / OA / Portfolio Manager with administrative support.

The role encompasses client virtual interactions and communications as they relate to the respective portfolio. This includes


Owners and building occupants, service providers for all web based and written communications for Community Management services; General Administration, Reporting and Asset Management services.


At all times the Community Management Executive will represent the company in a professional and knowledgeable customer focused and service-oriented way, maintaining positive relationships with all Owners and Residents.


JOB DIMENSIONS

Internal / External

Community Operations Financial

Customers
End-customer management Service provider team to Routine financial queries Internal liaison within VA meet customer request and Global and with the Client resolve complaints (HOA Manager)

PRINCIPAL ACCOUNTABILITIES

COMMUNITY / CUSTOMER MANAGEMENT

  • Ensure timely communications with customers via established channels.
  • Assist to resolve customer complaints and contain escalations.
  • Keep records of interactions and transactions of customers, keep records of customer complaints, inquiries, and comments.
  • Assist Owners in providing service charges statement of accounts, invoices, and receipts. Provide information and clarifications on service charges queries and complaints.
  • Issue various communication, notices, newsletters etc. to the community.
  • Assist with maintaining an updated customer database.
  • Assist and processes unit resale requests in accordance with Authority and company requirements.
  • Ensure owners' records and documents are saved in the system.

OPERATIONS

  • Provide remote secretarial and administrative support to the Community/OA/Portfolio Manager and Homeowner Association including: a. Organize, prepare, and distribute documents including agendas, meeting minutes, reports, briefing notes, invoices, memoranda, and general correspondence. b. Ensure all meeting notices, agendas, supporting documentation and minutes are prepared and issued within the timeframes required under the applicable State and or Federal Law and as per policies adopted by the company and the HOA. c. Provide general support to the HOA Manager as a Business Unit where necessary.
  • Assist with maintaining accuracy in HOA Data including details of the Roll of Owners, Insurance and Assets.
  • Assist the Community Manager on administrative matters such as processing invoices for services, managing trackers for work completions and procurement of various services and goods for the HOA.

FINANCIAL

  • Proper understanding of the community budget for the financial year and any financial aspects to be able to manage routine financial queries.

JOB DESCRIPTION

  • Assist in the budgeting process by developing and amending the budget files as per the templates that may be adopted by the client and or the HOA.

COMMUNICATION & TEAMWORK

  • Effectively and proactively work with the Community Management and other teams within the HOA Management Company setup such as Finance, Administration & Contracts and Facilities Management teams.
  • Adopt and demonstrate excellent interpersonal and customer service skills to ensure a professional image of the company is maintained.
  • Assist with circulating / issuing the newsletter and other communication through the electronic channels available to the
HOA.

  • Contribute to the effective functioning of the team.

WORK QUALITY AND BRAND STANDARDS

  • To ensure the highest standards of quality in all aspects of work, guaranteeing that the company brand values, and standards of work are never compromised.
  • At all times act in the best interests of VA Global, the Client and the HOA representing all in a professional and competent manner.
  • To ensure that all presentations, reports, documents are prepared in accordance with the brand and marketing standards of the client and or the HOA as may be applicable.

CONTEXT

Operating Environment Desk oriented as remote support

Operate within the framework of assigned delegation of authority or tasks (as the case may be) as

Framework and per the Standard Operating Procedures of the Client and or the HOA.

Boundaries Seek clearance / guidance from the internal team and or the client team (as the case may be) in case any matters that are determined to be not routine or fall outside the delegation or assignment.

RELATIONSHIP

Internal VA Global Team

External Client, Homeowners, Residents, Suppliers, Contractors

QUALIFICATIONS
Diploma in Real Estate Management / Building Services Real Estate Management, Business,
**Qu

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