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Customer Service for OES customers
hace 3 meses
- Receive and manage per SAP-System and mail the demand of OES, Unipoint and Intercompany customers.
- Ensure the received purchase orders are in accordance with the pre-established negotiations. Notify the customer about any deviations (e.g. price, delivery date, volume).
- Plan and follow up on material requirements.
- Plan material according to OES customer demand.
- Send ODCs and release schedules to suppliers.
- Follow up on material until receipt and availability.
- Report deviations to Management for alternative solutions.
- Control inventory levels to align with Sales department policies and goals.
- Promote the sale of slow-moving materials collaborating with OES Sales Executives.
- Manage the invoicing and attend to customers in any incidence resulting from the commercial relationship of OES, Unipoint, and Intercompanies customers.
- Track the entire supply chain to ensure invoicing within the confirmed delivery time.
- Prepare various reports for Management and Direction decision making.
- Provide logistics information support to OES customers.
- Attend customer visits with the Sales team.
- Assist in collection matters for other departments.
- Evaluate supplier service performance and implement corrective actions when needed.
Minimum education level: Bachelor's degree in Administration, Economics, Accounting, Communication, Marketing, International Trade, or Industrial Engineering.
Languages: Fluent in Spanish & English.
Systems: Microsoft Outlook / SAP
Experience: Commercial administrative tasks such as customer order processing, portfolio management, credit and debit handling, account statements, and reconciliations.
Competencies: Accountability, Result Orientation, Initiative/Proactivity, Motivation/Passion, Cooperation & Communication, Detail orientation, Customer focus mindset.
