Customer Service Representative
hace 6 días
We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Care Professional. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service to our customers through phone, email, and chat channels.
- Resolve customer complaints and concerns in a timely and professional manner.
- Utilize your language skills to communicate effectively with customers who speak multiple languages.
- Work collaboratively with other team members to achieve customer satisfaction and resolution.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Strong written and verbal communication skills in English and Spanish.
- Excellent customer service skills with the ability to remain calm and composed under pressure.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Basic computer skills with proficiency in Microsoft Office.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.
At American Express, we are committed to providing our customers with the best possible service. We are looking for talented and motivated individuals who share our commitment to excellence and customer satisfaction.
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