Customer Service Representative
hace 6 días
Job Summary:
iQor is seeking a skilled Customer Service Representative to provide exceptional service to our clients' customers via phone. As a key member of our team, you will be responsible for handling a high volume of inbound and outbound calls, creating a positive experience for each caller, and delivering accurate and efficient responses to customer inquiries.
Key Responsibilities:
- Answer inbound calls and greet customers with a friendly and professional demeanor.
- Place outbound calls and communicate with customers in a clear and concise manner.
- Build lasting relationships with clients, customers, and team members based on trust and reliability.
- Meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver exceptional customer service through effective and timely resolution of customer inquiries and concerns.
- Take an active role in educating customers about our clients' products and services.
Requirements:
- Experience in customer service in a transaction-based environment, such as a call center or retail location, with a proven ability to be empathetic and compassionate.
- Ability to work independently and in a team environment.
- Problem-solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is essential to meet objectives.
- Flexibility to work any shift, including nights and weekends.
Education Requirements:
A high school diploma, G.E.D., or equivalent is required.
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