Chat Care Representative

hace 7 días


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

We are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers.

Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.


As a Live Chat Specialist, you will respond promptly to customer inquiries, provide accurate information, and resolve any issues they may have.

This requires specific skills, such as exceptional communication skills, multitasking abilities, technical proficiency, problem-solving expertise, and attention to detail.


In this role, you will need to handle multiple chat conversations simultaneously, while maintaining the highest standards of quality in your responses.

Your goal will be to ensure that all inquiries are addressed promptly and that customers receive the best possible service.


Customer Care Expert Responsibilities:

Respond to customer inquiries via Zendesk Chat in a professional and timely manner.

Address customer issues and provide effective solutions while ensuring customer satisfaction.

Accurately document all customer interactions in Zendesk.

Collaborate with the customer service team to ensure customer issues are resolved promptly.

Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.

Proactively seek out opportunities to improve the customer service experience.

Stay up to date with product knowledge and customer service best practices.

Develop a deep understanding of all regional procedures and products within Ria.

Meet individual and team performance targets for customer service and quality.

Handle 2-3 chats at a time.

Typing speed of 65-70 WPM

Continuously strive to improve the experience for our customers through suggestions for improvement.

Maintain a minimum of 85% customer satisfaction.

QA score of a minimum of 85%

Requirements:

Prior experience in providing support via chat

Proficiency in Zendesk Chat or similar live chat platforms.

Excellent communication skills, both written and verbal.

Ability to multitask and manage time effectively.

Strong problem-solving and decision-making skills.

Ability to work independently and as part of a team.

Detail-oriented with strong organizational skills.

Flexibility to work in shifts as needed, including extended hours weekends, and holidays.

  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Customer Care Representative Ria Querétaro, Mexico Posted 11 days ago Permanent Competitive Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico Office in Juriquilla, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.Your main responsibilities will include but will not be limited to:Reviewing and correcting data...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    We are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Live Chat Specialist, you will respond promptly to customer inquiries,...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria Financial group A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...


  • Santiago de Querétaro, Querétaro de Arteaga, México Rpmglobal A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVE Responsibilities The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Formula for...

  • Chat Care Representative

    hace 1 semana


    Ciudad de México, Ciudad de México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.We are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the...


  • Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVE Responsibilities The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple...


  • Santiago de Querétaro, Querétaro de Arteaga, México RPMGlobal A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVEResponsibilitiesThe customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Formula for...

  • Care Support Executive

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Our enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information...


  • Santiago de Querétaro, Querétaro de Arteaga, México Amazon A tiempo completo

    The On Site Medical Representative (OMR) will serve as the site's medical representative in the Sort Center.The OMR will provide functions such as: provide First aid treatment to injured employees, proactively analyze tasks for potential safety issues, participate in the workers' compensation process, and implement a site wellness...


  • Santiago de Querétaro, Querétaro de Arteaga, México Amazon A tiempo completo

    The On Site Medical Representative (OMR) will serve as the site's medical representative in the Sort Center.The OMR will provide functions such as: provide First aid treatment to injured employees, proactively analyze tasks for potential safety issues, participate in the workers' compensation process, and implement a site wellness...


  • Santiago de Querétaro, Querétaro de Arteaga, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    The On Site Medical Representative (OMR) will serve as the site's medical representative in the Sort Center.The OMR will provide functions such as: provide First aid treatment to injured employees, proactively analyze tasks for potential safety issues, participate in the workers' compensation process, and implement a site wellness...


  • Santiago de Querétaro, Querétaro de Arteaga, México MICHELIN A tiempo completo

    Customer Service Representative ABOUT MICHELIN Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...