Chat Care Representative
hace 1 semana
We are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers.
Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.
As a Live Chat Specialist, you will respond promptly to customer inquiries, provide accurate information, and resolve any issues they may have.
In this role, you will need to handle multiple chat conversations simultaneously, while maintaining the highest standards of quality in your responses.
Your goal will be to ensure that all inquiries are addressed promptly and that customers receive the best possible service.
Responsibilities
Customer Care Expert Responsibilities:
Respond to customer inquiries via Zendesk Chat in a professional and timely manner.
Address customer issues and provide effective solutions while ensuring customer satisfaction.
Accurately document all customer interactions in Zendesk.
Collaborate with the customer service team to ensure customer issues are resolved promptly.
Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.
Proactively seek out opportunities to improve the customer service experience.
Stay up to date with product knowledge and customer service best practices.
Develop a deep understanding of all regional procedures and products within Ria.
Meet individual and team performance targets for customer service and quality.
Handle 2-3 chats at a time.
Typing speed of 65-70 WPM
Continuously strive to improve the experience for our customers through suggestions for improvement.
Maintain a minimum of 85% customer satisfaction.
QA score of a minimum of 85%
Qualifications
Requirements:
Prior experience in providing support via chat
Proficiency in Zendesk Chat or similar live chat platforms.
Excellent communication skills, both written and verbal.
Ability to multitask and manage time effectively.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Detail-oriented with strong organizational skills.
Flexibility to work in shifts as needed, including extended hours weekends, and holidays.
Job ID
-
Chat Care Representative
hace 1 semana
Ciudad de México, Ciudad de México Ria A tiempo completoRia's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.We are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the...
-
Chat Care Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Live Chat Specialist, you will respond promptly to customer inquiries,...
-
Care Center Representative
hace 1 semana
Ciudad de México, Ciudad de México Grupo Decc A tiempo completoSUN DIGITAL S. A de C.V., empresa con más de 40 años de experiência en el mercado de las artes gráficas y pionera en soluciones de impresión digital en México.SOLICITA:CARE CENTER REPRESENTATIVEFUNCIONES: Atención a clientes vía remota Seguimiento y actualización de casos (Customer Relationship Management 100%) Planificar la agenda de trabajo de los...
-
Associate Customer Care
hace 1 semana
Ciudad de México, Ciudad de México Fadv A tiempo completoThe Associate Customer Care Representative (Associate CCR) receives, evaluates, and answers customer inquiries in a timely manner. The Associate CCR interacts with customers via phone, chat, and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This...
-
Skin Care Medical Representative
hace 1 semana
Ciudad de México, Ciudad de México Kenvue A tiempo completoSkin Care Medical Representative (CDMX) WDescriptionJohnson & Johnson New Planned Consumer Health Company, con sede en Skillman, N.J., es una de las compañías de productos de cuidado personal y salud para el consumidor más grandes del mundo. Nuestras empresas de consumo producen muchas de las marcas más confiables del mundo, entre ellas JOHNSON'S Baby,...
-
Skin Care Medical Representative
hace 1 semana
Ciudad de México, Ciudad de México Kenvue A tiempo completoSKIN CARE MEDICAL REPRESENTATIVE WDescriptionSkincare Medical RepresentativeKenvue está en búsqueda de un/una Skincare Medical Representative. Esta posición reporta a Gerencia de Distrito y está ubicada en Ciudad de México.¿Quiénes somos?En Kenvue, parte de la familia de empresas de Johnson & Johnson (Kenvue), creemos en el poder extraordinario del...
-
Customer Care Representative
hace 1 semana
Ciudad de México, Ciudad de México Ria A tiempo completoWe are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico Office in Juriquilla, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.ResponsibilitiesYour main responsibilities will include but will not be limited to:Reviewing and...
-
Customer Care Representative
hace 1 semana
Ciudad de México, Ciudad de México Ria A tiempo completoWe are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.ResponsibilitiesYour main responsibilities will include but will not be limited...
-
Customer Care Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoCustomer Care Representative Ria Querétaro, Mexico Posted 11 days ago Permanent Competitive Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its...
-
Customer Care Representative Dandelion
hace 1 semana
Ciudad de México, Ciudad de México Ria A tiempo completoWe are looking for an enthusiastic Customer Services Representative to join our friendly team at Manila Ria Headquarters in Manila, Philippines. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.ResponsibilitiesYour main responsibilities will include but will not be limited...
-
Sales Representative Golden Care
hace 1 semana
Ciudad de México, Ciudad de México Organon A tiempo completoJob Description:Organon ofrece soluciones innovadoras de salud que permiten a las personas vivir mejor su vida. Somos una empresa internacional de atención médica de 6,5 mil millones de USD, enfocada en marcar una diferencia importante para las mujeres, sus familias y las comunidades de las que cuidan. Tenemos una importante cartera y la estamos...
-
Customer Care Support Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group plc A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...
-
Customer Care Agent
hace 1 semana
Ciudad de México, Ciudad de México Urbvan A tiempo completoDescripción de la empresaUrbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades.Descripción del empleo ¿Qué...
-
Bilingual Chat-Sales Representative –Spanish-English
hace 1 semana
Ciudad de México, Ciudad de México TTEC A tiempo completoRepresentante Bilingüe de Ventas-Chat Español-Inglés - RemotoRepresentante Bilingüe de Ventas-Chat Español-Inglés - RemotoÚltimas noticias : TTEC obtuvo el reconocimiento Best Workplaces 2022 de CompuTrabajo, líder en empleo en México.En TTEC, nos centramos en la Experiencia Humana. Elevada. Como Representante Bilingüe de Ventas-Chat...
-
Customer Care Support Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...
-
Customer Care Support Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...
-
Customer Care Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoRia's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...
-
Customer Care Agent Cx Nocturno
hace 1 semana
Ciudad de México, Ciudad de México Urbvan A tiempo completode la empresaUrbvan es una app de movilidad que brinda a sus usuarios un transporte seguro y eficiente en vanse compartidas. Nuestro servicio permite viajar en trayectos preestablecidos que cubren las zonas de mayor afluencia de las ciudadesDescripción del empleo Atender los diferentes canales de comunicación que Urbvan tiene con los usuarios (chat de...
-
Customer Service Representative Trabajos En México
hace 1 semana
Ciudad de México, Ciudad de México Binance A tiempo completoCompany Overview At Motorola Solutions, were guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.Mision: The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan...
-
Customer Care Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...