Customer Service Specialist

hace 1 semana


Ciudad de México, Ciudad de México LSA Recruit A tiempo completo

Pre-requisite:


• B2 and/or C1 level of English proficiency.


• Minimum 6 months of experience as a bilingual customer service agent.


• Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).

Job Responsibilities:


• Engage in retention efforts to ensure customer satisfaction and loyalty.


• Resolving billing issues raised to ensure customer satisfaction and loyalty.


• Utilize cross-selling techniques to promote additional products or services.


• Provide exceptional customer service to address inquiries, concerns, and complaints effectively.

Benefits:


• Competitive salary package.


• Comprehensive training program.


• Opportunities for career advancement and professional development.


• Dynamic and supportive work environment.


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