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Account Manager UBER Direct

hace 4 meses


Ciudad de México, Ciudad de México Uber A tiempo completo

About the Role


Joining us as the Uber Direct Enterprise Account Manager, you'll play a pivotal role in nurturing a portfolio of strategic clients, focusing on encouraging lasting commercial bonds with restaurant, grocery, and retail partners across Mexico.

Together, we'll partner with these brands to fuel sustainable growth and elevate user experiences, striving to position Uber Direct as their delivery partner of choice


In this role, you'll be at the heart of our efforts, employing your skills in relationship management, strategic planning, operational efficiency, and problem-solving.

We thrive in the vibrant startup atmosphere of Uber, embracing challenges with a shared passion for our product and the success of our partners.

As a key member of the Direct team in Mexico, you'll work in close harmony with the Eats and New Verticals teams, the Global Direct team, and cross-functional colleagues, all moving towards our collective goals.


We're excited about the opportunity to work together, leveraging our strengths to make a significant impact in the delivery landscape.

With your expertise and our collaborative spirit, we're poised to create remarkable experiences for our partners and users alike

About Uber Direct
Uber Direct offers last-mile delivery services to businesses selling items through their own online/digital channels. This solution enhances businesses' earnings by providing external delivery services to customers. Our product offers merchants access to estimated earnings, trip duration, and distance. It provides flexibility with express or scheduled delivery options and features like Proof of Delivery.

What You'll Do

  • Drive Growth: Develop expansion plans with assigned accounts, focusing on adding locations and growing firstparty channel sales through effective operations.
  • P&L Management: Take ownership of our partners' P&L, nurturing longterm relationships to boost trips and earnings
  • Proactive Problem-Solving: Respond swiftly to urgent situations and think innovatively to pilot new features and commercial models.
  • Collaboration: Work effectively with crossfunctional teams, including commercial, analytics, technical, and legal, to complete projects.
  • Autonomy and Initiative: Demonstrate autonomy, selfstarting attitude, and comfort with ambiguity to drive insights and implement solutions independently.

What You'll Need
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Comprehensive Experience: You bring 4+ years of experience in sales, account management, and operations, with a proven track record of engaging large enterprises and C-suite executives. Your background includes operational management and the development of optimized business processes.
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Strategic and Analytical Approach: Your strength lies in building compelling business plans, backed by strong analytical skills. Proficiency in Excel, SQL, and Salesforce supports your ability to analyze data and present actionable insights. A clear understanding of business and P&L management underscores your commercial competence.
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Outstanding Communication: With excellent communication, interpersonal, and stakeholder management skills, you're adept at presenting to senior executives and negotiating with a keen eye on value retention.
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Project Leadership: Your project management expertise enables you to lead large-scale projects with efficiency. An independent work style, combined with the ability to make informed decisions, ensures project success.
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Adaptability and Agility: High adaptability to change and the ability to shift from strategic planning to immediate tactical actions exemplify your versatility. Your learning agility allows for quick adaptation to changing environments, maintaining high attention to detail throughout.