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Customer Service and Procurement
hace 7 días
Customer Service will be the first point of contact for any internal or external customer who has a question or an issue with a system, policies, procedures, product or service.
They have many responsibilities like answering inbound phone calls, addressing customers' questions about travel software (Concur), expenses (Coupa or Ice).
The position will handle around tickets per day with variable time of response depending the type of needCreate project sourcing events, procurment, hotel and travel suppliers assesment
Bachelor degree (Administration or related)
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Base salary 20,000 full payroll
Benefits:
Christmas bonus 30 days, PTO 12 days, vacation premium 100%, Medical plan, life insurance, savings fund, meal tickets & restaurant tickets, + Law
Salary:
$20,000.00 per month
Application Question(s):
- Customer oriented, problem solving
Education:
- Bachelor's (required)
Experience:
- Customer service: 3 years (required)
- Procurment negotiations: 2 years (required)
Language:
- English (required)
License/Certification:
- Travel software (Concur), expenses (Coupa or Ice). (preferred)
- Office (required)
Work Location:
Remote
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