Customer Facing/tech Supp
hace 2 semanas
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you'll be part of
The pandemic has highlighted how important telecoms networks are to society.
Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
What you will learn and contribute to
Are you passionate about solving problems?
As customer's networks in Americas region have been growing during the last years, the number of support contracts have also been increasing making technical support activity a key function to keep customer's networks operational and running properly.
Providing customers with an efficient technical support makes customers confident that our products and services are their best choice leading NOKIA achieve company's goals by having more commercial agreements.
As part of our team, you will:
- Customer assistance on technical issues/critical or high impact problems
- Customer facing activities / Leadership in front of high customer escalations
- Control, follow up customer meetings, reporting, metrics, KPIs revision
- L2/3 Ticketing Support, Issues reproduction on lab premises.
- Technical reports, documentation (ARs per customer, Region, Product).
- L2/3 advanced Troubleshooting, debug and Trace and escalation to R&D.
Your skills and experience
You have:
- Experience: 34 years of related experience in support and troubleshooting of Fixed Network Access products / Customer facing activities.
- Technical Knowledge: Networking basics, Unix Commands, Scripting Basics, Experience working with Linux (Redhat) or Solaris servers, Database Knowledge (preferred).
- Communication Skills: English intermediate/Advanced. Fluency to communicate.
-
Academy Profile: Master degree (desired)/Bachelor degree in Telecommunication, system, Information Technology or Engineering. - Strong analytical reasoning and problemsolving skills, selfmotivated, aggressive and hard working.
It would be nice if you also had:
- Desirable IT Experience: 3+ Years-Certifications Anything related to Linux/Redhat is a plus.
- Desirable knowledge in Access technologies: GPON, EPON, NGPON2, ONTs, EMS servers (Element Manager system).
- Advanced to Strong-
Academy Profile:
UG/PG (Preferably in Electronics/Information Technology/Computer Science)
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Join us and be part of a company where you will feel included and empowered to succeed.
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