Customer Support Associate

hace 2 semanas


Tláhuac, Ciudad de México Jobs for Humanity A tiempo completo

Company Description
Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name:
Nielsen

  • At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Scope of this role

  • Responsibilities
  • Provide worldclass support to customers for requests, issues, questions, concerns or enhancements
  • Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with crossfunctional teams and externally with all client stakeholders
  • Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed
  • Investigate and suggest potential resolutions, workarounds, and tips for optimal use
  • Stay updated on industry trends and technological advancements and emerging digital support techniques
  • Experience in Quality Assurance or Software Testing is beneficial
About the role

  • This position will initially require an
    onsite training schedule with the potential to eventually become hybrid or fully remote.
  • Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX

Qualifications:

  • Bilingual: Fluent in both English and Spanish
  • High school diploma or equivalent; some college education is a plus
  • Proven experience in a customer service or support role
  • Strong analytical and problemsolving skills
  • Ability to handle a high volume of customer interactions in a fastpaced environment
**About Nielsen

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