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Helpdesk Associate
hace 1 semana
NTT DATA, Inc. currently seeks a Help Desk Associate
- Full Time to join our team in Guadalajara.
Location:
Guadalajara, Jalisco
Mexico
Requirements:
- Availability to work 45 hours per week
- Interest in working on Afternoon/Night shifts
- Advanced English
- Looking to work in IT Environment 6 months of experience in Customer Service
We Offer:
- Competitive salary
- Grocery Tickets
- 12% of base salary
- Restaurant Tickets
- 800 pesos per month
- 30 days of christmas bonus
- 10 days of vacations
- 90% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the companyActivities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
About NTT DATA Services*NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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