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Sales Account Manager

hace 4 meses

Desde casa, México Inswitch A tiempo completo
El Account Manager tendrá contacto con el equipo de Producto, Operacions, Finanzas o cualquier otro, para asegurarse que todos los milestones asociados a un cliente ocurran de forma transparente y sin fricciones con nuestro cliente, a modo de ejemplo
:Due Diligence - On-boarding - Integración - Go-Live - Facturación - Upselling - Cross-selling

Responsabilidades:

  • Será el encargado de representar al cliente a la interna de Inswitch, manteniendo siempre el equilibrio de intereses entre las partes.
  • Asegurar el éxito del Cliente de Inswitch y garantizar que se cumplan los resultados acordados con el.
  • Trabajar en los procesos para que todas las áreas involucradas trabajen en sincronía y el cliente se sienta totalmente amparado, mediante una comunicación integrada.
  • Controlar todo el ciclo de vida del cliente, desde que acepta nuestra propuesta comercial, hasta que sale en vivo y mientras dure su relación comercial con nuestra compañía.
  • Asegurar todos los pasos del onboarding de un cliente.
  • Asegurarnos de que nuestros clientes aprovechen al máximo nuestro producto y satisfagan sus necesidades comerciales.
  • Demostrar valor y garantizar un alto rendimiento, hacer que nuestros clientes tengan más éxito al hacer negocios con Inswitch
  • Escuchar y comprender los requisitos actuales y futuros de nuestros clientes y trabajar con nuestro equipo de gestión de productos para ayudar a priorizarlos en la hoja de ruta del producto Inswitch.
  • Comprometerse con patrocinadores ejecutivos, partes interesadas y con todo el ecosistema del cliente.
  • Identificar nuevos proyectos relevantes y oportunidades de crecimiento. Dar a conocer al clientes otros servicios y acciones. Es su función ofrecer nuevas alternativas para las necesidades de los clientes.
  • Actuar como contacto principal y punto de escalamiento para nuestros clientes, ayudando a una buena relación de trabajo con el soporte de Inswitch.
  • Realizar las tareas de upselling y crossselling apropiadas para las cuentas asignadas.
  • Mantenerse actualizado sobre la evolución del ecosistema de clientes, su industria y nuestro panorama competitivo.
  • Proponer mejoras en base a lo que nos dicen nuestros clientes.

Skills:

  • Trabajar con tareas múltiples.
  • Atender los detalles.
  • Mostrar empatía e inteligencia emocional y Escucha activa.
  • Predisponerte a negociar.
  • Resolver problemas.
  • Pensar estratégicamente.
  • Contar con habilidades para la comunicación verbal y la escritura.
  • Fomentar la colaboración entre diversos sectores de la empresa, tener la habilidad de trabajar en conjunto con diversas áreas para mejorar ofertas y adaptarlas a los requerimientos del cliente.
  • Habilidades para dimensionar y sopesar problemas y oportunidades.

Why Inswitch?

  • Inswitch has +100 live deployments, in more than 40 countries globally, and we're just getting started.
  • Our clients include Telcos, banks, lenders, retailers, gig economy platforms, marketplaces, ecommerce, crypto wallets and more. Any company will be a fintech company soon. And we are working to make this a reality.
  • We understand nothing ensures our customers' success more than a happy team, so Inswitch is built on a culture of trust and a sense of ownership in everything we do.
  • Inswitch proactively takes the initiative to improve the industry for the better.
  • If you are thrilled by the opportunity to join our team on its unique mission we need to talk and will be excited to hear from you
  • We have hubs in Uruguay (Montevideo), and Argentina (Córdoba and Buenos Aires) and you can work remotely.
  • There are many other perks and benefits. And we are working to bring more value to our people always
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