Customer Experience Associate
hace 2 semanas
Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. Today, mental health disorders are one of the leading causes of death worldwide, especially among young adults, and are tied to shortening lifespans. While there have been developments in new psychiatric medications since the first FDA approval in 1954, today there is a growing movement among clinicians, patients, and researchers who are recognizing the need to accelerate new science.
The Osmind treatment platform is the first and only solution that solves specific challenges faced by neuropsychiatric clinics, spanning general psychiatry and interventional psychiatry (transcranial magnetic stimulation, ketamine, SPRAVATO®, psychedelic medicine, electroconvulsive therapy). The core electronic health record (EHR) technology is precisely developed for interventional treatment workflows and designed to support a strong therapeutic alliance, including journaling tools and assistance with health plan reimbursement, which is a significant access hurdle for millions of patients.
Research from our platform is already helping to set new standards for mental health interventions. For example, in the largest published real-world analysis of ketamine infusion therapy for depression, we teamed up with Stanford University School of Medicine to share findings in the _Journal of Affective Disorders_ (March 2022). We have multiple ongoing research studies leveraging our proprietary real-world data, including an even larger ketamine analysis leveraging machine learning to predict treatment outcomes.
Osmind is a San Francisco-based public benefit corporation led by scientists, technologists, and psychiatrists. We are backed by top investors including DFJ Growth, General Catalyst, Future Ventures, Tiger Global, and Y Combinator.
**The opportunity**
- We are a series Bfunded Public Benefit Corporation (PBC) building something that actually moves the needle on the global mental health crisis. (See herefor an article our cofounder Jimmy wrote about PBC’s.)
- We are looking for a Customer Experience Associate to be a part of our growing CX team. This entry-level role gives you insight and exposure to many different areas of the organization, and a lot of opportunity for learning and growth. As CEA, you will report directly to our Head of Customers and help be the face of Osmind to our customers.
**What you'll do**
- Drive the customer support function
- Problem-solve customer issues and recommend optimal solutions. Work closely with Engineering, Product, and QA teams to resolve customer issues
- Identify customer needs and help customers use specific features
- Assist Head of Customers with product feature releases and client outreach
- Be the voice of the customer in helping our Product team define our product roadmap based off customer feedback
- Update internal documentation and customer-facing support content
- Give suggestions to improve processes and customer success as a whole
**What we're looking for**
- Excellent English skills, both written and spoken
- Ability to work 9 am - 5 pm PT Monday - Friday
- 1+ year in customer success or support role in the past
- Understanding and passion for healthcare industry
- Startup experience, preferably early-stage
- Compassion and empathy, detail-oriented
- Experience utilizing a ticketing system in a customer-facing role in the past
**Nice to haves**
- Experience working in the healthcare space dealing directly with providers and patients
- Past support experience
- Basic technical knowledge to be able to more effectively troubleshoot customer issues with our Engineering team
- Familiarity with help desk software
**Salary**: $9,178.89 - $20,068.86 per month
Application Question(s):
- Why are you interested in the Customer Experience Associate role at Osmind? (We recommend your response is at minimum 50 words)
- What do you think are the most important qualities for someone working in a customer service role? (We recommend your response is at minimum 50 words)
- What is your confidence level in providing strong written and verbal customer support in English? (We recommend your response is at minimum 50 words)
Work Location: Remote
-
Customer Experience Manager
hace 4 semanas
Desde casa, México Manukora A tiempo completo**Who are we?** Join the team at Manukora, the leading brand in the fast-growing Manuka category, with operations in New Zealand and the United States. Founded in 2015, Manukora has rapidly expanded, becoming synonymous with high-quality, ethically sourced Manuka honey. We’re on a mission to treat the world with natural goodness, specializing in the...
-
Sales Associate
hace 3 semanas
Desde casa, México Virtual Staffing LLC A tiempo completo_**COMPANY IN THE USA IS HIRING REMOTE SALES ASSOCIATE!!!** **Hourly pay rate: $5 - $6 USD, 40 hrs per week!!!**_ **Description** - **This position is for all Latin America**_ We are looking for a high-performing_ **Sales Associate **_to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You...
-
Accounts Receivable Associate
hace 7 días
Desde casa, México JumpCloud A tiempo completo**About the Role**: The Jr. Accounts Receivable Associate is responsible for assisting in the accounts receivable process and portfolio of accounts, ensuring accurate and timely invoicing, monitoring customer payments, and collaborating with internal teams to resolve any discrepancies. The role involves maintaining detailed records, preparing reports, and...
-
Sales Associate
hace 4 semanas
Desde casa, México Virtual Staffing LLC A tiempo completo_**COMPANY IN THE USA IS HIRING REMOTE SALES ASSOCIATE!!!**_ - **Pay Rate: $5 - $6 per hour (Depending on skills and experience, working 40hrs per week)**_ We are looking for a high-performing_ **Sales Specialist **_to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible...
-
Associate IT Tools
hace 7 días
Desde casa, México iTjuana A tiempo completoBring your creative and analytical skills to a team where you’ll be inspired, empowered, and rewarded for life by creating products that impact thousands of families every day. Position**:Associate IT Tools** Location/Division Specific Information**:Mexico **/ Engineering Division **What will you do?** - Provide next-tier support for IT support teams to...
-
Account Manager
hace 2 días
Desde casa, México Ueni Ltd A tiempo completo**The schedule will be Monday - Friday, 8am - 5pm for EST to PST timezones.** Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses. **Responsibilities**: - Serve as account manager to a vast portfolio of customers who own small businesses - Conduct monthly video calls with your clients every day to...
-
Customer Success Coordinator
hace 4 semanas
Desde casa, México Proper A tiempo completo**Proper is a quickly growing startup that values your skills, voice, and happiness.** We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives from all over the world. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. Together, we provide...
-
Sales Associate
hace 1 semana
Desde casa, México Virtual Staffing LLC A tiempo completo_**COMPANY IN THE USA IS HIRING REMOTE SALES SPECIALIST!** **Hourly pay rate: $5 - $6 USD (Depending on skills and experience, working 40hrs per week) + SALES BONUS!!!**_ We are looking for a high-performing_ **Sales Specialist **_to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will...
-
Customer Success Manager
hace 5 días
Desde casa, México dLocal A tiempo completo**What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...
-
Customer Success Specialist
hace 4 semanas
Desde casa, México RENOVA A tiempo completoLocation: South And Central America, Remote Experience: 2+ in Success/Account Management, preferably SAAS Our team at Renova built a modern client app and support platform for insurance companies. We are on a mission to give everyone using insurance clear, fast and comfortable way to get care when you need it the most. We are looking for a Customer...
-
Dispatcher / Bilingual Customer Service
hace 4 semanas
Desde casa, México Pivot Solutions LLC A tiempo completoAre you an enthusiastic and customer-oriented individual with dispatcher experience and seeking an exciting opportunity with Sonoran Glass? Look no further! We are seeking a skilled and enthusiastic Customer Service/Dispatch Representative to join our dedicated team. **Company Overview**: Sonoran Glass is a reputable company that has been providing...
-
Customer Success Manager
hace 4 semanas
Desde casa, México eScale A tiempo completoCompany Overview: eScale is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Customer Success Manager (CSM) to join our dynamic...
-
Business Development Associate
hace 4 semanas
Desde casa, México Xchange.club A tiempo completoJob Title: Business Development Associate Are you an ambitious, results-oriented individual with a passion for sales and business development? Join our dynamic team as a Business Development Associate and unlock your potential for uncapped earnings and career growth. We are seeking driven individuals who excel at outbound prospecting activities to set sales...
-
Marketing Associate
hace 4 semanas
Desde casa, México ClinicGrower A tiempo completoClinicGrower is a leading digital marketing agency that works specifically with medical and dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales. We are a vital part of their overall business. We deliver results and help grow these practices to new levels. Thanks to our great work, we...
-
Customer Care
hace 7 días
Desde casa, México ForceManager A tiempo completo**ForceManager **is the **sales **CRM **for teams that are constantly on the move : they work with hybrid sales and r eport their sales activities from the road, in the office or at home. What makes ForceManager successfu l is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use, has integrated geolocation,...
-
Sales Operations Associate
hace 5 días
Desde casa, México HeadQuarters A tiempo completoHeadQuarters is a global start-up that partners with US cannabis companies to provide support in finance, sales operations, digital marketing and logistics. We are currently seeking a Sales Operations Associate. As a Sales Operations Associate, you will play a crucial role in supporting our sales operations by handling various data-related tasks and...
-
Customer Success Manager
hace 5 días
Desde casa, México WW AA A tiempo completo**Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...
-
Medical Customer Contact Specialist
hace 4 semanas
Desde casa, México Intugo A tiempo completoA premier surgical and eye care clinic looking for specialist to create patient for life by providing the highest level of quality eye care with our caring staff, skilled medical team and by using the most advanced technology to ensure very patient the best possible vision. Reporting to the Front Office Manager, the Customer Contact Specialist is the first...
-
Remote Customer Service Executive
hace 4 semanas
Desde casa, México BoxBrownie.com A tiempo completo**_ Schedule: 8:00AM - 5:00PM, Mexico City (12:00AM - 9:00AM AEST)_** We are a fast-paced global tech company specializing in photo editing for the real estate market. We are hiring! We are looking for a Customer Service Executive to join our global customer service team. This role is for a full-time contractor position, 100% remote. The role of a...
-
Hybrid Role: Business Support Specialist
hace 7 días
Desde casa, México BoxBrownie.com A tiempo completoWe are seeking passionate, driven and autonomous individuals to join our team in the dynamic hybrid role of **Customer Service Executive & Business Support Specialist.** If you have a love for showcasing awesome products, building relationships, and providing exceptional customer service, this position is perfect for you! What sets this role apart is that...