Business Process Management Sr Specialist
hace 2 semanas
As an Internal Specialized Consultant in the Business Process Management (BPM) Center of Expertise, you will play a crucial role in Strengthen Nissan Processes and Procedures reliance and governance while optimizing organizational processes to enhance efficiency, agility, and overall performance.
Act as a change agent in the organization using Lean Six Sigma and agile principles to map, identify, implement and sustain improvement opportunities, as well as mitigate risks, making sure every process is standardized and properly documented.
Responsibilities:
- Define scope, objectives and estimated benefits of process improvement projects
- Execute and manage the project from start to finish, including process assessment and mapping (using visual diagrams), identification and analysis of strengths, weaknesses and improvement opportunities, solutions proposal and implementation support to ensure the benefit delivery.
- Track, monitor, and report regularly on project status; monitor process improvement milestones to ensure ontime completion and sustainability. Elaborate timely, detailed summaries and highlevel reports.
- Lead informationgathering workshops to analyze opportunities, define action plan, increase engagement and remove roadblocks.
- Facilitate process design, collaborating with crossfunctional teams to accommodate new business process designs.
- Identify new business opportunities within the organization and provide consultation services to clients, sharing proven approaches for improvement solutions.
- Use Lean and Six Sigma methodology (i.e., value stream mapping, Kaizen, root cause analysis) to support the functions solving problems and identifying opportunities that drive operational improvement.
- Facilitate training sessions to foster continuous improvement culture, root cause mindset and develop capability in the organization
- Acts as overall continuous improvement ambassador and actively support the change to coach and promote the use of new methods to drive efficiencies and standardization across the company.
- Develops KPI's and metrics to assess improvement opportunities and measure later the improvement attributable to process redesign in terms of its specific outputs.
- Collaborate with IS/IT leaders to validate the appropriate solutions, design the future state and align the implementation of ISdependent major automation (RPA, System Enhancement, etc.). Ensure projects and benefits are delivered successfully. Drive Quick Wins.
- Ensures that the proper Process methodologies, improvement analysis, and factbased/datadriven decisionmaking are effectively applied throughout the projects.
Minimum Qualifications
Education:
Bachelor's degree in Industrial or Process Engineering, Business Administration, or related discipline.
Years of Experience:
- 3+ years of handson experience in
Process mapping / Business Process Management / Continuous Improvement: - Experience in
Shared Services Center environment desirable. - Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and problemsolving capabilities
- Experience in Project Management and Processes Improvement initiatives
- Experience in facilitating Continuous Improvement training
- Solid understanding of internal control principles and implications
- Experience in process automation (RPA, RDA, AI, Chatbot, etc.)
Job Knowledge and Skills:
Language:
English - Advanced
Portuguese - Intermediate (desirable)
Computer Skills:
- Proficient with Microsoft Office
- Power Bi, Tableau, Power Apps, Power Automate knowledge (desirable)
- Process Mining Tool (desirable)
Specific Course/Certifications
- Lean Six Sigma certification (YB, GB, BB) desirable
- Business Process Management or Continuous Improvement Specialization desirable
- Process mapping and improvement background
Competencies:
- Demonstrated ability to work, prioritize and make decisions independently in a fastpaced services environment.
- High energy level to enable change management
- Ability to influence and lead teams without direct authority
- Interpersonal, communication and training skills
- Process and results oriented
- Customercentric, Analytical and critical mindset to resolve issues and to challenge status quo
- Time management with the ability to direct multiple projects simultaneously.
- Demonstrated experience in managing and influencing senior stakeholders in a matrixed environment.
- Excellent written and verbal communication skills.
- Executive presentations
Travel Required:
5% annual
Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, **raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social
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