Customer Service Telephone Support

hace 7 días


Desde casa, México AxiomPrint Inc. A tiempo completo

Responsibilities

  • Answering incoming customer calls promptely and professionally.
  • Assist customes with inquiries related to products, services, orders, and account information.
  • Provide accurate information and solutions to customer issues.
  • Handle customer complaints and escalate issues to the appropriate department when necessary.
  • Document customer interactions and maintain detailed records in the CRM system.
  • Communicate clearly and empathetically with customers.
  • Provide information about products and services, promotions, and company policies.
  • Assist customers in navigating the company website and placing orders online.
  • Work closely with other departments, such as sales, technical support, and shipping, to ensure a seamless customer experience.
- articipate in team meetings and training sessions to stay updated on product knowledge and customer service best practices.

  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities and attention to detail.
  • Proficiency in using CRM software and other customer service tools.
  • Patience, empathy, and a positive attitude when dealing with customers.

Soft Skills

  • Emotional intelligence
  • Resilience to rejection
  • Adaptability
  • Persuasion skills
  • Empathy
  • Active Listening skills
  • Openness to feedback
  • Communication skills

Working Hours-10am to 6pm

Pay:
$9, $12,000.00 per month

Education:

  • Bachelor's (preferred)

Experience:

Customer Service Representative: 1 year (required)

Language:

  • English (required)

Work Location:
Remote

Application Deadline: 10/07/2024

Expected Start Date: 15/07/2024

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