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Champion Digital

hace 3 meses

Monterrey, Nuevo León, México CEMEX A tiempo completo

Descripción de puesto:

Supervisar la ejecución de la incorporación de Construramas y las Empresas Clientes Profesionales en la aplicación Digital Storefront.

Principales responsabilidades:

Gestionar la ejecución de la incorporación

  • Reunirse con los propietarios y el personal de Construrama, que califiquen para participar, para presentar el programa Digital Storefront, los procesos de incorporación y qué información se necesitará
  • Coordinar reuniones con los clientes, el Construrama identifica para participar en el programa Digital Storefront, para darles a conocer el programa, los procesos de onboarding y qué información se necesitará.
  • Capacitar a la (s) persona (s) que tendrán la responsabilidad principal de facilitar la incorporación de Construrama y las empresas clientes profesionales
  • Monitorear el progreso diario del proceso de incorporación en cada Construrama y empresa cliente profesional.
  • Coordinar con el facilitador de incorporación de Construrama apropiado para resolver los problemas de incorporación que surjan.
  • Facilitar soporte para resolver problemas técnicos de Construramas y empresas clientes profesionales que acceden a la aplicación Digital Storefront.
Supervisar el rendimiento de la incorporación

  • Establecer y comunicar los objetivos de nível de servicio de rendimiento de incorporación
  • Solicite a Construramas y empresas de clientes profesionales que proporcionen comentarios sobre la eficacia de la incorporación y la experiência general
  • Recopilar y comunicar informes sobre el desempeño general de la incorporación y la satisfacción del cliente.
  • Identificar áreas y programas de mejora.

Retos del puesto:

  • Lograr un nível de adopción alto en la tienda en línea de los Construramas dentro de la oferta (Clientes con compra, órdenes, facturación).
  • Lograr que más Construramas cuenten con tienda en línea (Experiência B2B y B2C).

Habilidades y conocimientos requeridos:

  • Escolaridad:
  • Licenciatura en Negocios, Ciencias de la Computación o campo relacionado.
  • Experiência requerida:
  • Ecommerce (opcional).
  • Atención a clientes.
  • Impartir capacitaciones.

Conocimiento requerido:

  • Gestión de programas o proyectos complejos
  • Familiarizado con la suite de Microsoft (es decir, Word, Excel, Powerpoint, Access)
  • Competencias críticas:
  • Comunicación: Comunicación verbal y escrita efectiva a todos los níveles de la organización (ejecutivos, pares, subordinados), así como a los propietarios de Construrama, al personal y a los consumidores de forma regular.
  • Liderazgo: capacidad para contratar empleados y resolver conflictos, así como mantener a los empleados motivados y concentrados.
  • Organizacional: Capacidad para gestionar simultáneamente múltiples Construramas y empresas clientes profesionales integradas simultáneamente y muchas piezas móviles.
  • Resolución de problemas: capacidad para reconocer los problemas a medida que surgen y anticiparlos antes de que ocurran.

Relaciones:

Internas:
Equipo comercial (director, Gerentes, Asesores), Equipo de desarrollo (Jefe Regional, Asesores), Equipo MKT, Equipo Supply, Equipo Ecommerce.

Externas:
Construramas, clientes finales.

Diversidad e Inclusión en CEMEX:

En CEMEX, reconocemos la diversidad del mundo en el que vivimos y en el que hacemos negocios.

Respetamos la diversidad, abordamos la inclusión y la no-discriminación de cualquier persona con talento, independientemente de su género, capacidad física, edad, orientación sexual, cultura, origen étnico, religión, afiliación política, estado civil, embarazo/maternidad/paternidad y nacionalidad.

Promovemos una cultura de equidad para la construcción de un negocio sostenible y el bienestar y desarrollo de los colaboradores de CEMEX.