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Transforming the Future with the Convergence of Simulation and Data
Customer Success Manager (Data Analytics)
Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for.
We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.
Job Summary:
We are currently looking for Customer Success Manager in the Mexico Region.
You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams.
This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair's data analytics software portfolio which include:RapidMiner(AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment). This posting is for a position within our Data Analytics Customer Success Team.
This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments.
What You Will Do:
- Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions.
- Become the customer's advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
- Provide support to our customers by sharing various enablement and support resources available for them.
- Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
- Assist with capturing client insights/use cases for deeper customer relationships.
- Assist with creating and implementing Customer Success client messaging touchpoints & outreaches.
- Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
- Present a "cando" attitude, willing to jump in and help where needed.
What You Will Need:
Basics:
Bachelor's or Master's degree — information technology, information systems, data science, computer science, mathematics, business administration, or related field preferred
- currently enrolled students in an graduate degree will be considered as well.
- Confident selfstarter who can work well with minimum supervision and strong attention to detail.
- Ability to work in a fastpaced environment with multiple and changing priorities while maintaining a strong focus on execution and results.
- Demonstrated ability to simultaneously manage multiple competing tasks and demands.
- Strong interpersonal and collaboration skills; position works closely with multiple.
- Must be able to interact and communicate effectively with individuals at all levels of the organization.
- Excellent written and verbal communication skills, including presentation skills.
- Strong organizational and planning skills.
- Detailoriented with excellent followup and time management skills.
- A problemsolver—quick to figure solutions, make things happen and think progressively.
- Adept at handling multiple projects simultaneously to meet tight deadlines.
- A listener who is customeroriented and attentive to partners' needs.
- High energy, enthusiasm, and passion for business.
- Experience with Salesforce and HubSpot preferred, but not necessary.
- Must be proficient in Microsoft Office suite of products.
- Willing to travel (
