Call Center Supervisor with Hipaa Experience

hace 1 semana

Tijuana, Baja California, México nice2chat A tiempo completo
Provide strong leadership to the customer service team, setting clear goals, expectations, and direction.

  • Motivate and inspire team members to consistently achieve performance targets and deliver highquality customer service.
  • Implement training and development programs to enhance the skills and capabilities of customer service representatives, ensuring they are equipped to handle HIPAArelated inquiries and adhere to compliance regulations.
  • Lead by example and uphold high standards of honesty, integrity, and ethical conduct in all interactions with customers and team members.
  • Ensure that all customer service activities and processes comply with HIPAA regulations, including safeguarding protected health information (PHI), maintaining confidentiality, and adhering to data security protocols.
  • Establish and enforce quality assurance measures to monitor customer interactions, identify areas for improvement, and maintain compliance with HIPAA standards.
  • Conduct regular performance evaluations and provide constructive feedback to customer service representatives, recognizing achievements and addressing areas for development.
  • Mediate conflicts and address issues within the team or with customers in a fair and respectful manner, promoting a positive and supportive work environment.
  • Foster a culture of collaboration and teamwork, encouraging open communication, knowledge sharing, and mutual support among team members.
  • Continuously assess and refine customer service processes, workflows, and procedures to optimize efficiency, effectiveness, and compliance with HIPAA guidelines.
  • Identify potential risks and vulnerabilities related to HIPAA compliance in customer service operations, and implement strategies to mitigate risks and ensure regulatory compliance.
  • Develop and implement contingency plans and protocols to effectively respond to emergencies or incidents that may impact customer service operations while maintaining HIPAA compliance.
  • Maintain accurate records and documentation of customer service activities, incidents, and compliancerelated matters, and generate reports as required by HIPAA regulations or organizational policies.
  • Provide ongoing training and education to customer service representatives on HIPAA regulations, privacy policies, security protocols, and best practices for handling sensitive health information.
  • Advocate for the needs and concerns of customers within the organization, ensuring that their rights to privacy, confidentiality, and quality care are respected and upheld at all times.

Job Types:
Full-time, Permanent

Pay:
Up to $20,000.00 per month

Escolaridad:

  • Licenciatura trunca o en curso (Deseable)

Experiência:

  • Supervisión de personal: 1 año (Obligatorio)

Idioma:

  • Inglés (Obligatorio)
  • Ingles C1 (Obligatorio)

Work Location:
In person

Expected Start Date: 02/07/2024

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