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Technical Support Specialist

hace 2 meses

Monterrey, Nuevo León, México Blue Yonder A tiempo completo
Support Engineer Role at Blue Yonder

Blue Yonder is a leading provider of supply chain solutions, and we are seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support to our customers, ensuring that they receive the highest level of service and support.

Key Responsibilities:
  • Provide functional and technical support for service requests, incidents, changes, or problems that affect Blue Yonder solutions and impact customer business.
  • Understand and triage customer issues, conducting technical research or team collaboration as needed.
  • Document learnings and create knowledge articles for repeated cases.
  • Log and respond to customer support requests via phone, email, and web interface.
  • Communicate product and solution expertise to internal and external customers.
Requirements:
  • 2+ years of experience in a customer-facing software industry role, with a preference for software support or technical support.
  • Supply chain domain experience is a plus.
  • Technical skills: experience with Splunk, Oracle database, SQL, WebLogic, Java, and other relevant technologies.
  • Excellent communication and interpersonal skills, with the ability to work calmly under pressure and meet deadlines.
What We Offer:

As a Support Engineer at Blue Yonder, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a meaningful contribution to our customers' success.