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🚀 Estamos contratando | Customer Success📍 Tlalnepantla de Baz | 🕘 Lunes a ViernesEn Detecta, ayudamos a las empresas a tener mayor control, visibilidad y seguridad en sus operaciones de logística, movilidad y smart cities a través de soluciones tecnológicas.Hoy buscamos a una persona clave para fortalecer la experiencia de nuestros clientes: Customer Success.🎯 ¿Cuál será tu impacto?Serás el punto de contacto estratégico entre Detecta y nuestros clientes, asegurando que obtengan el máximo valor de nuestras soluciones, acompañándolos en su operación diaria y fortaleciendo relaciones de largo plazo.🛠️ ¿Qué harás?Atención y seguimiento a clientes complejos.Llamadas de seguimiento para asegurar una correcta operación del servicio.Elaboración y seguimiento de cotizaciones.Carga, gestión y seguimiento de rutas.Capacitación a clientes sobre el uso de nuestras soluciones.Coordinación y participación en reuniones con clientes.Apoyo administrativo al área comercial.Elaboración de reportes y seguimiento a indicadores de servicio.👤 Buscamos a alguien que:Tenga 1 a 2 años de experiencia en Customer Success o Atención a Clientes.Sepa manejar clientes y escenarios retadores.Tenga experiencia administrativa y comercial.Sea organizado/a, adaptable y con alta capacidad para manejar varias tareas al mismo tiempo.Tenga excelente comunicación y enfoque a resultados.Disfrute trabajar bajo objetivos y con fuerte orientación al servicio.💰 ¿Qué ofrecemos?Prestaciones de leyMembresía Wellhub - GymPassCrecimiento profesional en una empresa de tecnología en expansiónAmbiente colaborativo y orientado a resultadosSi te motiva generar impacto real en la operación de los clientes y ser parte de soluciones que mueven ciudades y logística 🚛🌐