Customer Service Coordinator

hace 1 semana

Tlalnepantla, México IFF A tiempo completo

Job Summary

Are you excited to lead a Customer Service team and make a real impact on the customer experience?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate products used every day.

Taste: We design unique flavors supported by advanced technology that shape the identity of food and beverage brands, influence global trends, and enhance market success.

The role is based in Tlalnepantla, Edo Mex (hybrid). Join a proactive, collaborative, and results‑driven team where together we can achieve great things and create meaningful impact. Your potential is our inspiration.

Where You'll Make a Difference
  • Lead the Customer Service team, ensuring effective task allocation and priority management.
  • Oversee end‑to‑end customer order processing, ensuring accuracy and timely execution.
  • Resolve customer inquiries and incidents with clarity and efficiency, escalating only complex cases.
  • Collaborate with key internal partners such as operations, plant teams, and commercial areas.
  • Handle sensitive information strategically to minimize operational or customer impact.
  • Develop and support team growth, fostering autonomy, ownership and stronger engagement.
  • Ensure CRM and SAP data accuracy and compliance with internal processes.
  • Support customer renewals through exceptional service.
  • Participate in improvement initiatives and internal projects focused on efficiency and customer experience.
What Makes You the Right Fit
  • Bachelor's degree in Business, Administration, Engineering or related field.
  • 3+ years of experience in Customer Service, Order Management or similar roles.
  • Experience supervising teams or leading operational processes.
  • Knowledge of SAP and proficiency with basic–intermediate computer tools.
  • Intermediate–advanced English to communicate with international teams and customers.
  • Ability to handle sensitive or complex information with sound judgment.
  • Strong communication, organizational and problem‑solving skills.
  • Customer‑centric approach and ability to manage multiple priorities.
  • Collaborative, flexible and results‑oriented mindset.
How You Will Make an Impact
  • Through clear, supportive and development‑focused leadership.
  • By effectively managing key processes and resolving customer issues.
  • By strengthening relationships with internal and external stakeholders.
Why Choose Us?
  • Hybrid work model (3 office days / 2 remote days).
  • Flexible, collaborative and results‑driven culture.
  • Opportunities to participate in strategic projects and continuous improvement.
  • Exposure to regional initiatives and customer engagement.
  • A work environment that values proactive thinking and new ideas.
  • Opportunity to join a talented and high‑performing team within Taste.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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