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📌 Position: Intake SpecialistLocation: Chihuahua, MéxicoWork Modality: On-siteSchedule:Availability from Monday to SundayTwo continuous days off selected by operations (e.g., Fri–Sat, Sat–Sun, Sun–Mon)Fixed schedule (no rotation)Working hours assigned within the range of 6:00 a.m. to 10:00 p.m. (Mexico time)🧭 Job DescriptionWe are looking for a bilingual Intake Specialist with strong customer service skills to join a dynamic legal team. This role involves handling client inquiries, documenting case information, and supporting legal processes with empathy and professionalism.📋 Key ResponsibilitiesAnswer calls with professionalism and empathyDocument and resolve inquiries accuratelyProvide excellent client serviceRetain and manage client/provider informationConduct consultations for potential casesSign up new clients electronicallySchedule initial clinic appointmentsReview inquiry calls and emailsProcess and file legal documentsMeet walk-in clients and coordinate with partner firmsPerform data entry and maintain case documentation🎯 Skills & QualificationsMinimum 1 year of experience in customer service or BPO call centersBilingual: English & Spanish (B2+)Legal studies or experience preferred.Ability to multitask in fast-paced environmentsStrong organizational and technical skillsProficiency in Microsoft Word, Outlook, DocuSign
