HR Advisor Analyst

hace 1 semana


San Pedro Garza Garcia Nuevo Leon Mexico Johnson Controls A tiempo completo

What you will do:

The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.

The HR Advisor will collaborate with HRBP’s, Tier 2 and COE’s providing HR Services support.

The Responsibilities are:

  • End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases.

  • Participate on the creation of knowledge articles to enhance knowledge base.

  • Specialized in Standard and non-standard HR policies practices.

  • Onboarding and offboarding support.

  • Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.

  • Provide specialized administrative support to HR Responsible, Managers and Vendors. 

  • Reporting and auditing Data Management.

  • Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.

  • Ensure execution under the Service Model SLA’s and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.

  • Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support). 

  • Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.

  • Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.

 What we look for: (REQUIREMENTS)

  • Advanced English Level.

  • Oral and written communication skills. 

  • Bachelor’s degree in HR, Finance, Business, or related field required.

  • Excel skills. (Pivot tables, macros, etc.) (Desirable).

  • High Customer Service orientation.

  • Excellent organizational skills and ability to track and follow up.

Soft Skills / Communication: 

  • Analytical thinking skills

  • Attention to details.

  • Manage multiple priorities simultaneously.

  • Excellent planning, organization, and time management skills. 

  • Ability to understand and successfully develop partnerships with customers and peers.

Job experience

  • Desirable working experience in a HR Service Centers, HR operations or Payroll areas.

  • Experience in Human Capital Management systems (Workday, Service Now, Oracle).


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