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Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Planner - Customer Service.What will you do?The primary responsibility of this position is to execute and maintain the demand & supply planning for targeted customer groups.Also, maintain demand planning processes and systems to improve forecasting accuracy.Analyze sales trends based on seasons, promotions, and historical sales trends.Manage and influence the key stakeholders in the Demand Consensus Process. Identify insights in demand that can be used to support increased revenue.Maintain demand plan to ensure cost effectiveness and to meet customer demands.Execute product demand plans to meet organization goals.Implement Lead Time Reduction initiatives.Develop lean techniques to improve demand planning metrics and processes.Optimize Inventory planning according to the demand and market trends to meet cost and the service objectives.How will you do it?Maintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.What are we looking for?Required:A bachelor's degree or higher in business administration, computer science, or a certification in operator or vendor management, such as the APICS Certified in Production and Inventory Management (CPIM) or the APICS Certified Supply Chain Professional (CSCP) required.4+ years of experience working in planning and inventory solutions in a manufacturing environment (experience with high growth and new product introduction is a big plus).Knowledge of Supply Chain processes, such as Sales and Operations Planning, MRP, Forecasting, Demand and Supply Planning, Indirect Procurement, Materials Management and Logistics.Use of various software and computer applications, such as Oracle, SAP, JD Edwards, SAS, APO and Microsoft Office programs, required.Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others; easily accepts constructive input from others.Highly organized and detail-oriented individuals.Strong analytical thinkers with problem-solving skills and mathematical abilities.Preferred:Manufacturing experience (HVAC a plus).Solving Problem Oriented.Strong desire of learning, benchmarking.What do we offer? Comprehensive benefits package. Opportunities for professional growth and development. Supportive and inclusive work environment. Commitment to work-life balance and employee well-being. Engagement in meaningful projects that make a difference. Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
