Junior Service Desk Specialist

hace 4 semanas

Guadalajara, Jalisco, México EPAM Systems A tiempo completo

Description

Join EPAM as a Junior Service Desk Specialist.

In this role, you'll perform incident recording, classification, and initial triage, provide application support, and ensure effective resolution or escalation of requests.

If you are an expert in English, have experience with identity management through Active Directory, and possess strong verbal and written communication skills, we'd love to hear from you.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

  • Perform incident recording, classification, and initial triage
  • Provide application support
  • Resolve or escalate requests to responsible parties
  • Monitor the status and progress toward resolution of all open incidents
  • Maintain affected users informed about progress
  • Resolve and recover incidents not assigned to resolution groups
  • Confirm resolution and close incidents
  • Identify potential trends and liaise with problem management where applicable

Requirements

  • Expert in English (B2/B2+ or C1)
  • Expert verbal and written communication skills in languages possessed
  • Experience with Identity management through Active Directory
  • Proven history using help desk ticketing system
  • Strong understanding of desktop components and desktop architecture
  • Expert using backup/recovery software for desktops
  • Expert building and repairing custom desktops
  • Experience with remote support tools
  • Highly skilled in desktop documentation (Confluence is a plus)
  • Experience dealing with incident troubleshooting and escalation procedures
  • Hands-on experience on TCP/IP routing and network protocols
  • Familiar with troubleshooting network issues, for wireless, LAN, and WAN
  • Hands-on experience on how DNS, DHCP, DFS, GPO plays in a desktop ecosystem
  • Experience with Windows 7,10
  • Experience with supporting Mac OS
  • Experience using software deployment tools
  • Comfortable working with A/V hardware and conference room setups (Control4 a plus)
  • Knowledge of video conferencing solutions such as Lifesize, Google Hangouts

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills

Conditions

  • By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM ́s Privacy Notice and Policy

EPAM Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other protected characteristic under law.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will not begin until EPAM Systems receives and approves the results of the background check.

  • Service Desk Specialist

    hace 3 días

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job Summary:The Service Desk Specialist will be responsible for resolving, maintaining, and managing client software, hardware, and network issues in a timely and efficient manner. This role requires strong technical knowledge, problem-solving skills, and excellent communication skills to ensure client satisfaction.Key Responsibilities:Ensure timely response...

  • Junior Service Desk Specialist

    hace 3 días

    Guadalajara, Jalisco, México Epam A tiempo completo

    About the RoleWe are seeking a highly skilled Junior Service Desk Specialist to join our team at EPAM. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our employees.Key ResponsibilitiesRecord, classify, and perform initial triage on incidentsProvide application support and ensure effective...

  • Junior Service Desk Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Epam A tiempo completo

    DESCRIPTIONJoin EPAM as a Junior Service Desk Specialist. In this role, you'll perform incident recording, classification, and initial triage, provide application support, and ensure effective resolution or escalation of requests. If you are an expert in English, have experience with identity management through Active Directory, and possess strong verbal...

  • Service Desk Operations Specialist

    hace 5 días

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via various communication channels.Resolve hardware and...

  • Service Desk Manager

    hace 3 días

    Guadalajara, Jalisco, México Cpi Aim De Mexico A tiempo completo

    Job Summary:Cpi Aim De Mexico is seeking a highly skilled Service Desk Manager to lead our IT Service Desk operations. As a key member of our team, you will be responsible for developing and implementing Service Desk operational best practices, ensuring high customer service standards, and driving process improvements to impact operational and financial...

  • Service Desk Analyst

    hace 5 días

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job DescriptionCompany OverviewWipro Limited is a leading global technology services company, present in over 69 countries with a team of over 220,000 employees. We are a technological partner to the largest companies in the world, serving more than 1500 customers through a vast portfolio of services.Job PurposeThe primary role of this position is to serve...

  • Service Desk Analyst

    hace 5 días

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain, analyze, and troubleshoot hardware and software issues to ensure seamless service...

  • Service Desk Agent

    hace 2 meses

    Guadalajara, Jalisco, México UST A tiempo completo

    Role DescriptionService Desk AgentAssociate I - Cloud Infrastructure ServicesWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...

  • Service Desk Analyst

    hace 4 semanas

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectivesDoBe responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the clientBecome familiar with...

  • Service Desk Team Lead

    hace 5 días

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    Job Summary:Cognizant is seeking an experienced Service Desk Team Lead to join our team. As a Service Desk Team Lead, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Key Responsibilities:Lead a team of technical support specialists to ensure timely and effective resolution...

  • Service Desk Manager

    hace 2 meses

    Guadalajara, Jalisco, México UST A tiempo completo

    Role DescriptionService Desk ManagerLead II - Product SupportWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven...

  • Junior Desktop Support Specialist

    hace 12 horas

    Guadalajara, Jalisco, México Ab Agri A tiempo completo

    Job SummaryWe are seeking a skilled Junior Desktop Support Specialist to join our IT team at AB Agri. As a key member of our team, you will be responsible for providing technical support and assistance to our users, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesProvide technical support and assistance to users,...

  • Service Desk Agent Spanish

    hace 3 días

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    About the Role:Cognizant is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to clients via phone, email, and chatResolve technical...

  • Service Desk Team Lead

    hace 2 meses

    Guadalajara, Jalisco, México UST A tiempo completo

    Role DescriptionService Desk Team LeadLead I - Production SupportWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...

  • Senior Service Desk Specialist

    hace 1 mes

    Guadalajara, Jalisco, México EPAM Systems A tiempo completo

    DescriptionJoin EPAM as a Senior Service Desk Specialist. In this role, you'll lead multiple geo-distributed teams to deliver high-quality support service to clients, manage team performance, and implement new L1 activities and tasks.If you have fluent English, excellent communication skills, a deep understanding of Service concepts, and good knowledge of...

  • Lead Service Desk Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México EPAM Systems A tiempo completo

    DescriptionJoin EPAM as a Lead Service Desk Specialist. In this role, you'll lead multiple geo-distributed teams to deliver high-quality support service to clients, manage team performance, and implement new L1 activities and tasks.If you have fluent English, excellent communication skills, a deep understanding of Service concepts, and good knowledge of IT...

  • Service Desk Team Lead

    hace 5 días

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    About the RoleWe are seeking an exceptional Service Desk Team Lead to join our team at Cognizant. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesAttend to customer phone calls and tickets in a timely and professional manner.Register all service requests within the...

  • Junior Sales Specialist

    hace 5 días

    Guadalajara, Jalisco, México Dhl Germany A tiempo completo

    About DHL ExpressDHL Express is a leading logistics company that connects people and businesses around the world. Our mission is to provide fast and reliable delivery services to our customers.Our CultureWe value our employees and strive to create a work environment that is inclusive, diverse, and empowering. Our corporate culture is built on personal...

  • Junior Sales Specialist

    hace 5 días

    Guadalajara, Jalisco, México Dhl Express A tiempo completo

    About DHL ExpressDHL Express is a leading logistics company that connects people and businesses around the world. We are committed to maintaining an environment that empowers every team member to make a significant impact on our business.Our Corporate CultureWe value personal commitment, teamwork, and customer satisfaction. Our goal is to be a great place to...

  • Service Desk Analyst

    hace 5 días

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    **About Wipro Limited**Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their...