Service Desk Team Lead

hace 5 días


Guadalajara, Jalisco, México Cognizant A tiempo completo

Job Summary:

Cognizant is seeking an experienced Service Desk Team Lead to join our team. As a Service Desk Team Lead, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.

Key Responsibilities:

  • Lead a team of technical support specialists to ensure timely and effective resolution of customer issues
  • Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to resolve customer issues
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk
  • Collaborate with other teams to ensure seamless delivery of services to customers
  • Monitor and report on key performance indicators (KPIs) to ensure the service desk is meeting its objectives

Requirements:

  • 2-3 years of experience in a technical support role, with a focus on customer service and team leadership
  • Strong technical skills, with a focus on Windows Front-End Environment, Ticketing System Tools, and ITIL Framework
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
  • Ability to analyze and resolve complex technical issues, with a focus on customer satisfaction
  • Experience leading a team, with a focus on developing and implementing processes and procedures

Why Cognizant?

Cognizant is a leading IT services provider, with a strong commitment to customer satisfaction and employee development. As a Service Desk Team Lead, you will have the opportunity to work with a talented team of professionals, and to develop your skills and knowledge in a dynamic and growing environment.


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