Service Desk Team Lead
hace 5 días
Job Summary:
Cognizant is seeking an experienced Service Desk Team Lead to join our team. As a Service Desk Team Lead, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.
Key Responsibilities:
- Lead a team of technical support specialists to ensure timely and effective resolution of customer issues
- Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to resolve customer issues
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk
- Collaborate with other teams to ensure seamless delivery of services to customers
- Monitor and report on key performance indicators (KPIs) to ensure the service desk is meeting its objectives
Requirements:
- 2-3 years of experience in a technical support role, with a focus on customer service and team leadership
- Strong technical skills, with a focus on Windows Front-End Environment, Ticketing System Tools, and ITIL Framework
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
- Ability to analyze and resolve complex technical issues, with a focus on customer satisfaction
- Experience leading a team, with a focus on developing and implementing processes and procedures
Why Cognizant?
Cognizant is a leading IT services provider, with a strong commitment to customer satisfaction and employee development. As a Service Desk Team Lead, you will have the opportunity to work with a talented team of professionals, and to develop your skills and knowledge in a dynamic and growing environment.
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