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Store Manager

hace 2 meses

Ciudad de México, Ciudad de México Philip Morris International A tiempo completo

acante:

Store ManagerUbicación: CDMXLa clave para el éxito en una boutique IQOS es la intersección de atractivos entornos físicos experienciales; prácticas minoristas profesionales y agradable hospitalidad.

Debido a la naturaleza poco convencional de una Boutique IQOS, liderarla requiere un espectro de rasgos personales, atributos y comportamientos que no se encuentran comúnmente en las tradicionales ventas al por menor.

Las múltiples expectativas para los gerentes de Boutique IQ05 exitosos se centran en su capacidad de relacionarse emocionalmente con sus clientes y asegurar su satisfacción general con la marca independientemente del resultado de las ventas; consumir, liderar y motivar equipos diversos y administrar profesionalmente el negocio con empuje dedicación e integridad.


Día a día:


Con el cliente en el centro de todas las actividades, gestiona la entrega de inicio a fin de una experiencia excepcional, única y memorable para el consumidor centrándose en educar al consumidor para que vean el valor de IQOS y la visión de un futuro libre humo.

Mide y supervisa la entrega estableciendo objetivos de mejora y objetivos para proporcionar retroalimentación a los individuos y sus equipos.

Principales Responsabilidades

Centrado en el Cliente:
Las boutiques IQOS están construidas para sus clientes y no al revés.

  • Construir relaciones genuinas con el cliente mediante la comprensión de sus necesidades a través de la empatía y una compasión alineada con las Buenas Prácticas de Conversión de PMI (GCP)

Experiencia memorable del cliente:
Poseer un corazón para el servicio.

  • Ofrecer resultados de servicio al cliente superiores a través de una comunicación clara e inspiradora, siempre actuando con buena conciencia y siendo valiente para hacer siempre lo correcto en línea con los Principios Operativos minoristas de la marca IQOS.

Liderazgo personal:

Capacidad de ejercer efectivamente la influencia personal para obtener la ayuda, el apoyo y el compromiso del equipo de IQOS Boutique.


  • Generar confianza en el equipo y la visión de futuro libre de humo a través de una comunicación efectiva e inspiradora con los demás y hacer que lleguen más allá de lo ordinario.
  • Revisar el rendimiento del equipo en comparación con los objetivos aspiracionales de la tienda e implementar sistemas y procesos para medir y administrar el rendimiento. Apoyar a los miembros del equipo motivando, reconociendo, elogiando y recompensando para desbloquear los esfuerzos discrecionales y marcando áreas de mejora y creando las condiciones necesarias para permitirles lograr sus objetivos.
  • Ágil y experto en la comprensión y el manejo efectivo de situaciones comerciales de manera de brindar resultados positivos.
Conectar diferentes piezas de información para innovar y no tener miedo de experimentar nuevas formas dentro de los límites operativos de la marcaExperiencia / Requisitos:

  • Licenciatura (titulada)
  • INGLES AVANZADO
  • Tres años de experiencia en operaciones orientadas al consumidor (venta minorista experiencial, hospitalidad, entretenimiento para el consumidor), incluidos productos y servicios de marcas exclusivas o diversas.
  • Experiencia en gestión de operaciones minoristas, presupuestos y planificación.
  • Experiencia en liderar equipos cultural y demográficamente diversos.