Direct Collections Analyst
hace 3 semanas
Description
At HP, we value talent and diversity. Join us in reshaping the norm for inclusion and excellence. Show us your uniqueness and just be yourself.
As a Collections Analyst in our Global Direct Collection Team, you will establish strategic relationships with customers, delve into their business models, pinpoint payment challenges, and devise solutions to enhance HP and customer collaboration while boosting cash flow.
What Your Day Will Involve:- Establishing strategic relationships with customers, comprehending their business models, identifying payment hurdles, and proposing ways to enhance payments and speed up cash flow.
- Sending consolidated account statements to our AP contacts, typically part of centralized teams.
- Logging customer-raised disputes and liaising with internal and external parties for resolution.
- Conducting crucial calls with various Order Management groups to assess dispute status, negotiate, and agree on resolution timelines.
- Participating in ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations.
- Following up with Customers' Requestors to expedite resolution on various cases.
- Collaborating closely with Credit Analysts, Sales, and Account Management teams to make sound financial decisions.
- Elevating unresolved cases to Director and VP levels for further action.
- Leading or joining business enhancement projects spanning countries/regions.
If You Have:
- A degree in Finance, Administration, Business, Economics, or related fields.
- Advanced English proficiency, knowledge of extra languages is a bonus.
- 2-4 years' experience in collections, customer service, accounts payable, or receivable.
- Familiarity with collection strategies and financial concepts.
- Strong communication, negotiation, and conflict resolution skills.
- Ability to foster relationships across teams and cultures.
- Understanding of Quote to Cash process.
Finance
Schedule:Full-time
Shift:No shift premium (Mexico)
Travel:Not specified
Relocation:Not applicable
Equal Opportunity Employer (EEO):HP, Inc. prioritizes equal employment opportunities for all employees and candidates irrespective of factors like race, color, religion, sex, national origin, age, disability, or veteran status, among others. Our commitment to inclusivity is unwavering.
If you wish to know more about HP's EEO Policy or your rights, please refer to the Equal Employment Opportunity is the Law and its Supplement.
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