Americas Direct Collections Team Lead

hace 6 meses


Tlaquepaque, México Hewlett Packard A tiempo completo

**_ Responsibilities: _**
- Responsible for overall team metrics and performance
- Mentor and coach team to effectively resolve aged issues
- Ensure team is effectively communicating with internal and external partners
- Subject matter expert and frontline contact for manager on team related issues
- Conduct regular account reviews with team members to address problematic situations that may lead to undesirable results
- Second Level Escalation for collector issues as required
- Lead escalation reviews and meetings with collectors - internal / external partners
- Provide feedback on team members for training and review purposes
- Monitor technical competence of each team member
- Leads by example living the HP Way Now and always displaying the Leadership Attributes.
- Acts as Operational back-up of the manager.
- Makes sure that the team is using the appropriate collections systems and processes at the expected level and provides guidance and coaching to team members on how to utilize collection systems to their full potential.
- Displays leadership skills in direct discussions and provides advice and guidance to the team on operational issues. Uses alternative communication methods to obtain response/action for the issues brought up by the team: calls, conference calls, face to face meetings.
- Keeps up to date internal partner’s contacts list for the entire team portfolio (BU Ops, AR, BU Finance, Controllership, OM, etc.) and shares it with the team.
- Has regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO) or External Partners.
- Keeps up to date internal partner’s contacts list for the entire team portfolio (AR, BU Finance, Controllership, OM, etc.) and shares it with the team.

**_ Education and Experience Required: _**
- First level university degree with a focus in business or economics; MBA preferred.
- Typically 4-6 years of experience in credit internally or in banking; or in collection.

**_ Knowledge and Skills: _**
- Strong written and verbal communication, negotiation, and conflict resolution skills.
- Developed accounting knowledge.
- Solid problem solving skills.
- Good computer skills.
- Developed prioritization skills.
- Solid understanding of risk mitigation tools.
- Basic relationship building skills.
- Basic influence skills.
- Basic project management skills.
- Basic leadership skills.
- Advanced understanding of collection processes, financial principles and channel partners.
- Advanced understanding of HP's dispute management process.
- Strong understanding of collection processes and financial concepts.
- Strong understanding of customer's internal payment processes.
- Strong influence skills.



  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At Hewlett Packard, we're seeking a highly skilled Collections Strategy Lead to join our team in Latin America. This is an exciting opportunity for a seasoned professional to take on a challenging role and make a significant impact.The estimated annual salary for this position is around $90,000, based on industry standards and the cost of living in major...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Responsible for overall team metrics and performance. - Mentor and coach team to effectively resolve aged issues and _complete research on closed items to provide explanations for decision taking and internal partners and/or customers_ - Ensure team is effectively communicating with internal and external partners - Subject matter...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    The Collections Resolution Analyst will solve common and complex business issues within established guidelines and recommends appropriate alternatives for the Latin America region. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitating information validation and team...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**At Hewlett Packard, we're seeking a skilled Collections Resolution Specialist to join our team. As a key member of our collections team, you will be responsible for leading the resolution of disputes with internal partners, ensuring effective communication and resolution.Key Responsibilities:Analysis and research of customer's receivables...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Responsibilities**: - Leads the resolution of disputes with internal partners, ensuring effective communication and resolution. - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment. - Resolves disputes related to customer payment on delinquent accounts and negotiates and...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding...


  • Tlaquepaque, Jalisco, México Arrow Components Mexico S.A. de C.V. A tiempo completo

    Job Summary:Arrow Components Mexico S.A. de C.V. is seeking a skilled Collections Specialist to join our team in Guadalajara. As a key member of our Credit and Collections team, you will work closely with customers to provide payment collection options and negotiate payment plans.Key Responsibilities:Collect payment from customers, negotiate payment plans,...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job OverviewHewlett Packard is seeking an experienced Collections Resolution Expert to join its team. This role requires a strong understanding of financial principles, collection processes, and risk mitigation tools.


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Hewlett Packard is seeking a skilled Cash Collections Specialist to join their dynamic team. This role offers an excellent opportunity for career growth and professional development.About the Role:The Cash Collections Specialist will be responsible for analyzing customer receivables account delinquency and determining communication methods for payment. They...

  • Team Lead

    hace 2 meses


    Tlaquepaque, México DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 86788 Time Type: Full Time Seguir y cubrir todos los requerimientos de aduanas legales para actividades de importación y exportación. - Dar seguimiento al...

  • Senior Team Lead

    hace 2 meses


    Tlaquepaque, México DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 86787 Time Type: Full Time - Licenciatura en Comercio Internacional o Negocios Internacionales - Bilingüe, Idioma Inglés - Excel avanzado - Experiência...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. You are responsible to ensure team workload distribution,...


  • Tlaquepaque, México Hella A tiempo completo

    **DIGITALIZATION ENGINEER - TEAM LEAD** Location Tlaquepaque, Mexico **Pacesetting. Passionate. Together.** HELLA is a listed, internationally positioned automotive supplier operating under the umbrella brand FORVIA. Within this de facto group, HELLA stands for high-performance lighting technology and automotive electronics. At the same time, the Company...

  • Collections Analyst

    hace 6 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and...

  • Collections Analyst

    hace 6 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the Role:We are seeking a skilled North America Channel Business Strategy Lead to join our team at Hewlett Packard. This is an exciting opportunity for a seasoned professional to drive business growth and excellence in our channel sales organization.Job Summary:The successful candidate will engage closely with channel sales leaders to develop and...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. - Responsibilities:_ - Acts as a...


  • Tlaquepaque, México Alfa Talent A tiempo completo

    **Vacante para la empresa Alfa Talent en San Pedro Tlaquepaque, Jalisco**: Importante empresa de tecnología solicita **Anti-Money Laundering Team Lead** **Ofrecemos**_:_** $40-$45k mensuales Prestaciones de ley y superiores Horario Lunes a viernes 8.00 am - 6.00 pm **Experiência en**: - Procesos de revisión de transacciones - Recopilación,...

  • Collections Analyst

    hace 6 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Responsibilities**: - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer - Recognizes trends for non - payment and resolves the issues by engaging...