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Senior Manager, VIP Operations
hace 2 meses
Reporting organizationally to the Director of Operations FWC2026 & the Senior Manager of Guest Operations Stadiums – Mexico will help serve guest operations efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues.
This role will be responsible for coordinating and maintaining a strategic overview of VIP operations management across the FIFA World Cup 2026. Further, this role will oversee the implementation strategy, tools, and operational plans for seamless provision of integrated event services (e.g., travel, transport, accommodation, hospitality) to FIFA guest groups.
THE POSITION The main responsibilities include:
- Setting up working groups for a fully integrated guest experience development process ensuring consistent quality levels and seamless provision of all guests related services putting the VIP/VVIP's needs in the center of attention.
- Identifying key principles and establishing of scalable event concepts built around the VIP/VVIP lounges at stadiums and VIP hotels including FIFA Club, ancillary meetings, entertainment programs.
- Defining processes, parameters, KPIs, service levels and requirements in relation to concepts, timelines, policies, responsibilities, and operational workflows.
- Lead Site Operations Plan (SOP) development for all V/VIP sites with a particular emphasis on stadiums.
- Creating visual identity and creative branding concepts enhancing a customized, memorable, and unique look & feel.
- Developing and coordinating holistic hospitality concepts combining decoration with an innovative and high-quality food & beverage concept.
- Performing research, analysis, benchmarking, and consultations to establish Guest Experience and Hospitality production plans.
- Developing and delivering training to Guest Experience and Hospitality service staff involved in the respective event.
- Negotiating with venue owners (e.g., restaurant, hotel) and contract management
- Defining the project plan and timelines, keeping the project within the defined objectives, ensuring.
- Drafting accurate and timely progress reports for the line manager.
- Attending site visits and inspections.
- Responsible for a successful transfer of knowledge and debriefing within the own area by following the set organizational guidelines.
YOUR PROFILE
- Fluent in English and Spanish
- 5+ year of experience in managing end-to-end V/VIP hospitality programs at major sporting events
- Planning, controlling, leading, supervising, and solving guest-related service environments in general stadium operations and specifically with guests and hospitality as well as related event services; knowledge of its respective methodologies
- Bachelor's degree focusing on International Organizations or Sport Management preferred.
- Willingness to work in different time zones, and willingness to travel
