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Helpdesk Analyst
hace 2 meses
Position:
Helpdesk Analyst - Portuguese and Spanish support
Date:
Jul 2, 2024
Location:
Guadalajara, JAL, MX
Company:
NTT DATA Services
Req ID: 282130
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Analyst - Full Time - to join our team in Guadalajara.
Location:
Guadalajara, Jalisco. Mexico.
Requirements:
Availability to work 45 hours per week
Portuguese and Spanish support
Interest in working on Afternoon/Night shifts
Advanced Portuguese and Spanish.
Looking to work in IT Environment
6 months of experience in Customer Service
We Offer:
Competitive salary
Grocery Tickets - 12 PERCENT of base salary
30 days of Christmas bonus
10 days of vacations
50 PERCENT Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company
Activities:
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
About NTT DATA Services:
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees.If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Segment:
Help Desk, Information Technology, Consulting, Technical Support, Technology
