Cctv Technical Support Specialist 1

hace 1 semana

Colonia Bosques de las Lomas, México Motorola Solutions A tiempo completo

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Department Overview**: Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
**Reporting to a Technical Support Team Lead, the Technical Support Analyst ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.

**Responsibilities**:

- Maintain a strong understanding of Avigilon software and products, including cameras, servers, and networks.
- Troubleshoot Avigilon hardware and software products over the phone and through remote sessions
- Concisely document software, hardware, and network information in a case management system
- Continuously learns new skills, technologies & products

***Basic Requirements**:

- Language: Spanish + English required. Portuguese is a plus.
- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
- A self-starter who can work independently as well as collaborate effectively with team members with mínimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line
- Agile, resourceful learner with strong attention to detail
- Installing, configuring, and troubleshooting various operating systems, software, and hardware
- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
- 6+ months of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
- A familiarity with the Onvif profile or other video streaming services
- French, Spanish, Portuguese, or Italian fluency
- Experience working in environments using the KCS Methodology

***Travel Requirements**: Under 10%
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: Yes

  • Cctv Technical Support Specialist 1

    hace 1 semana

    Colonia Bosques de las Lomas, México Motorola Solutions A tiempo completo

    Company Overview:At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...

  • Technical Support Specialist

    hace 2 meses

    Colonia Lomas de Chapultepec, México xperiencify.com A tiempo completo

    Technical Support Specialist We're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it. We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of: - Helping users identify and solve technical problems related to creating and...

  • Technical Support Specialist

    hace 9 horas

    Colonia Lomas de Chapultepec, México xperiencify.com A tiempo completo

    Technical Support Specialist We're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it. We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of: - Helping users identify and solve technical problems related to creating and...

  • Cctv Technical Support Specialist 2

    hace 4 semanas

    Colonia Bosques de las Lomas, México Motorola Solutions A tiempo completo

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

  • Cctv Technical Support Specialist Xiii

    hace 7 días

    Colonia Bosques de las Lomas, México Motorola Solutions A tiempo completo

    Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help...

  • Cctv Technical Support Specialist Ii

    hace 7 días

    Colonia Bosques de las Lomas, México Motorola Solutions A tiempo completo

    Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help...

  • Technical Support Specialist

    hace 4 semanas

    Colonia Bosques de las Lomas, México Motorola Solutions A tiempo completo

    Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help...

  • Specialist, Technical Support

    hace 2 semanas

    Colonia Lomas de Chapultepec, México LoJack A tiempo completo

    Resumen: CalAmp is a multifaceted organization that deals with telematics solutions in context of transforming and connecting global economy. It offers a variety of solutions in terms of Global Transportation & Logistics, Industrial IoT, Government & Municipalities, Connected Cars, K-12 Education, Etc. Its clients are generally ecommerce companies, financial...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...

  • Technical Support Specialist

    hace 1 mes

    Naucalpan de Juárez, México Bloomberg A tiempo completo

    Technical Support Specialist Mexico City Posted Jan 24, 2024 - Requisition No. 122801 Our Team: Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we...

  • Technical Support Specialist

    hace 1 semana

    Naucalpan de Juárez, México Bloomberg A tiempo completo

    Technical Support Specialist Mexico City Posted Jan 24, Requisition No Our Team: Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg's internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do...

  • Technical Support Specialist

    hace 3 semanas

    Naucalpan de Juárez, México Bloomberg A tiempo completo

    Technical Support Specialist Mexico City Posted Jan 24, 2024 - Requisition No. 122801 Our Team: Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we...

  • Premier Support Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all,...

  • Customer Support Specialist

    hace 3 semanas

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Technical Support Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Recurly A tiempo completo

    About Recurly:Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, FabFitFun, Cinemark and depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....

  • Lead Tech Support Specialist

    hace 3 días

    Ciudad de México Solera A tiempo completo

    Who We Are - The Role The Team Lead Technical Support Specialist provides technical assistance to internal and external customers. This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety...

  • Premier Support Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    General Information: Req # WD Career area:Hardware EngineeringCountry/Region: Mexico State: Distrito Federal City:Mexico DF- Date: Wednesday, November 22, 2023 Working time:Full-timeAdditional Locations: Mexico Distrito FederalMexico D.F.Why Work at Lenovo:We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion...

  • Technical Lead

    hace 3 semanas

    Colonia Bosques de las Lomas, México IMS by Aleph A tiempo completo

    **About Us** IMS is an Aleph company that partners with and represents major social media platforms; including Twitter, Snapchat, Linkedin, TikTok, Twitch, and many others in emerging markets across LATAM and Europe. Aleph is the largest global partner of more than 30 leading digital platforms, exclusively representing them across 100+ markets in Latin...

  • Technical Lead

    hace 3 semanas

    Colonia Bosques de las Lomas, México IMS by Aleph A tiempo completo

    **About Us** IMS is an Aleph company that partners with and represents major social media platforms; including Twitter, Snapchat, Linkedin, TikTok, Twitch, and many others in emerging markets across LATAM and Europe. Aleph is the largest global partner of more than 30 leading digital platforms, exclusively representing them across 100+ markets in Latin...

  • Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México The Associated Press A tiempo completo

    The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.The...