Seller support Marketplace
hace 1 mes
Seller support Marketplace
Objetivo:
Brindar servicio de soporte a los Sellers registrados en Walmart Marketplace respecto las dudas u oportunidades de las plataformas, mediante seguimiento a los requerimientos, interactuando con diferentes áreas para la resolución en los tiempos de respuesta definidos. El objetivo principal es ofrecer al Seller la mejor experiencia de servicio en la industria en cuanto a la experiencia de ser un vendedor dentro de Walmart México y el uso de las herramientas de nuestras plataformas enfocadas a la Gestión de catalogo y órdenes.
Responsabilidades:
- Respuesta y solución a los Sellers respecto solicitudes y dudas a través de plataforma de Centro de Ayuda al Vendedor y correos.
- Resolución de casos de Centro de ayuda al vendedor mediante CRM "Sales force" respecto a dudas de la Plataforma de Walmart Marketplace Mexico en cuanto a Carga, inventario y precios en las diferentes modalidades (Drop y WFS).
- Seguimiento de incidentes tecnológicos sobre errores atribuibles a la plataforma.
- Atención directa en sesiones vía remota a los Sellers en relación con sus dudas y errores que presenten en Seller Center.
- Validación y replica de errores reportados dentro de las plataformas WM "Seller Center".
- Solución a escalamientos por parte del área comercial internacional con cuentas top y casos prioritarios.
- Iniciativas que mejoren la experiencia con los Sellers.
Requisitos:
Escolaridad: Licenciatura en áreas económico-administrativas, Negociones/Relaciones Internaciones o afín.
Experiencia laboral:
- 1 a 2 años de experiencia en roles similares o empresas de la industria de Marketplace/E-Commerce.
- Conocimientos y experiencia en productos o plataformas de tecnología o plataformas de comercio electrónico.
- Manejo de paquetería office (Excel nivel intermedio)
- Cruces en bases de datos y análisis de le información (Pivot Tables)
- Conocimiento en manejo de CRM "Sales Force" (Deseable)
- Experiencia y conocimiento en actividades administrativas, de seguimiento y atención al cliente, soporte técnico a ventas, creación - seguimiento de indicadores y cumplimiento de objetivos.
Conocimientos técnicos:
- Plataformas en análisis de datos: Excel.
- Manejo de Paquetería Office.
En Walmart de México y Centroamérica nos comprometemos con la Diversidad, Equidad e Inclusión, buscamos incorporar al mejor talento basándonos en competencias, habilidades y potencial; no discriminamos por ningún motivo, durante el proceso de atracción y selección no solicitaremos información personal, fotografías o análisis clínicos de ningún tipo, incluyendo VIH o pruebas de embarazo. No discriminamos por género, edad, origen étnico, apariencia física, estado civil, estado de salud, situación socioeconómica, discapacidad, orientación sexual, identidad o expresión de género u otros; por ello consideramos que tus datos personales no son relevantes durante el proceso de entrevista ni para la selección final.
En Walmart estamos trabajando por contar con mayor accesibilidad, en caso de que necesites algún ajuste razonable por favor compártelo con el equipo de Reclutamiento.
-
Inside Channel Led Seller
hace 2 semanas
Ciudad de México, Ciudad de México Nutanix A tiempo completoHungry, Humble, Honest, with HeartThe OpportunityWe are looking for an accomplished Channel Led Sales Representative (Native English speaker) who will be responsible for supporting our Value-Added Resellers within a defined Channel Led sales account segment. Your primary focus will be to support partners in sales activities such as: deal registration...
-
Inside Channel Led Seller
hace 2 semanas
Ciudad de México, Ciudad de México Nutanix A tiempo completoHungry, Humble, Honest, with HeartThe OpportunityWe are looking for an accomplished Channel Led Sales Representative (Native English speaker) who will be responsible for supporting our Value-Added Resellers within a defined Channel Led sales account segment. Your primary focus will be to support partners in sales activities such as: deal registration...
-
Inside Channel Led Seller
hace 2 semanas
Ciudad de México, Ciudad de México Nutanix A tiempo completoChannel Sales Mexico City, Mexico Req.Num.: 26759 Hungry, Humble, Honest, with Heart The Opportunity We are looking for an accomplished Channel Led Sales Representative (Native English speaker) who will be responsible for supporting our Value-Added Resellers within a defined Channel Led sales account segment. Your primary focus will be to support partners...
-
Inside Channel Led Seller
hace 2 semanas
Ciudad de México, Ciudad de México Nutanix A tiempo completoChannel Sales Mexico City, Mexico Req.Num.: 26759 Hungry, Humble, Honest, with Heart The Opportunity We are looking for an accomplished Channel Led Sales Representative (Native English speaker) who will be responsible for supporting our Value-Added Resellers within a defined Channel Led sales account segment. Your primary focus will be to support partners...
-
Lead Application Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoLead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management,...
-
Lead Application Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoLead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management,...
-
Sr. Applications Support Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoSr. Applications Support Engineer (SRE)Are you experienced in IT Services? Do you want to bring your skills to a top-tier company leading the market in content and technology? If so, we need you! Come join our team and become a crucial part of our Service Management team. At Thomson Reuters, we are revolutionizing how we support the technology products and...
-
Sr. Applications Support Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoSr. Applications Support Engineer (SRE)Are you experienced in IT Services? Do you want to bring your skills to a top-tier company leading the market in content and technology? If so, we need you! Come join our team and become a crucial part of our Service Management team. At Thomson Reuters, we are revolutionizing how we support the technology products and...
-
Trade Marketing Coordinator, Dockers Latam
hace 3 semanas
Ciudad de México, Ciudad de México LEVI'S A tiempo completoJOB DESCRIPTIONYou're an original. So are we.We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around...
-
Trade Marketing Coordinator, Dockers Latam
hace 2 semanas
Ciudad de México, Ciudad de México LEVI'S A tiempo completoJOB DESCRIPTIONYou're an original. So are we.We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around...
-
Quality Manager
hace 2 semanas
Ciudad de México, Ciudad de México Upfield A tiempo completoQuality ManagerTultitlanAt Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that's free from plastic. We've got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We've...
-
Quality Manager
hace 2 semanas
Ciudad de México, Ciudad de México Upfield A tiempo completoQuality ManagerTultitlanAt Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that's free from plastic. We've got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We've...
-
Sr. Analyst Demand Planning
hace 2 semanas
Ciudad de México, Ciudad de México Newell Brands A tiempo completoJob Description - Sr. Analyst Demand Planning Mexico-Mexico City Demand Planning and OperationsDevelops a short, medium, and long-term data-driven perspective on POS expectations, inventory levels, and competitive marketplace dynamics to create an unbiased 24 month rolling forecast.Assembles and analyzes demand plans by driving the monthly planning cycle...
-
Sr. Analyst Demand Planning
hace 1 mes
Ciudad de México, Ciudad de México Newell Brands A tiempo completoJob Description - Sr. Analyst Demand Planning Mexico-Mexico City Demand Planning and OperationsDevelops a short, medium, and long-term data-driven perspective on POS expectations, inventory levels, and competitive marketplace dynamics to create an unbiased 24 month rolling forecast.Assembles and analyzes demand plans by driving the monthly planning cycle...
-
Servicenow Itsm/HR sr. Analyst
hace 4 semanas
Ciudad de México, Ciudad de México LEVI'S A tiempo completoJOB DESCRIPTIONYou're an original. So are we.We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around...
-
Servicenow Itsm/HR sr. Analyst
hace 2 semanas
Ciudad de México, Ciudad de México LEVI'S A tiempo completoJOB DESCRIPTIONYou're an original. So are we.We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around...
-
Director, Travel
hace 4 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoDirector, Travel & Expense and Procurement OperationsAre you enthusiastic about bringing your expertise to a top-tier company known for its outstanding content and technology? If so, we are interested in you.Join our team Global Procurement is responsible for managing and optimizing Thomson Reuters' third-party expenses. Our goal is to collaborate with...
-
Director, Travel
hace 2 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoDirector, Travel & Expense and Procurement OperationsAre you enthusiastic about bringing your expertise to a top-tier company known for its outstanding content and technology? If so, we are interested in you.Join our team Global Procurement is responsible for managing and optimizing Thomson Reuters' third-party expenses. Our goal is to collaborate with...
-
Supplier and Purchasing, Manager
hace 4 semanas
Ciudad de México, Ciudad de México Capital One A tiempo completoOverview WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSupplier and Purchasing, ManagerAt Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple — bring ingenuity, simplicity and humanity to an industry ripe for change. We are seeking a Manager, Supplier Management/Purchasing Operations to join our...
-
Supplier and Purchasing, Manager
hace 2 semanas
Ciudad de México, Ciudad de México Capital One A tiempo completoOverview WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSupplier and Purchasing, ManagerAt Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple — bring ingenuity, simplicity and humanity to an industry ripe for change. We are seeking a Manager, Supplier Management/Purchasing Operations to join our...
