Service Project Administrator

hace 3 semanas

Ciudad de México, Ciudad de México generatalent A tiempo completo

Main Mission:

To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services).

To lead project team (Design, Planning, Purchasing, Contract, On-site implementation... ) and insure customer satisfaction, safety compliance and financial performance. To manage Customer relationship and third parties within project scope. Accountable for project execution according to contract & specifications Lead the project Launch

  • Budget confirmation and project profitability
  • Project hand over with tendering team and Project file analysis
  • Ensure Order Manager book project properly within ERP including invoicing plan.
  • Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)
  • Schedule validation and preparation of project planning and clear milestones.
  • Set-up project organization/team and responsibilities definitions
  • Risks analysis and potential change order identification
  • Organize Internal kick off meeting.
  • Send PO Acknowledgement receipt to customer and confirm the "Coming into Force"
  • If requested by Customer, organize customer kick off meeting. Lead the project team through task planning
  • Responsible to define the project workload plan, follow progress in line with scope of work and deliverables till completion.
  • Animate the communication within the team.
  • Ensure site activity scope & schedule is communicated to FSR manager/planner
  • WO creation in BFS for site jobs and scheduled in line with project schedule.
  • WO to be created at project booking stage
  • Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights. Systematic review of deviations against specifications. Ensure operational Project management success
  • Is accountable to ensure full safety for involved parties all along project Execution
  • Understand project's contractual scope or additional requirements, be pro-active to generate change order to improve GM

Time Management:
Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project

Quality Management:
Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop). Proper customer communication and update

  • Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution
  • Ensure project review happens at the appropriate level as per defined project governance process
  • Ensure timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles.

Cost Management:
Monitor and control Project spending versus budget. Strive for gross margin improvement.

  • Identify and alert on execution risks. Be proactive in resolving issues. Escalate to Sales to manage claims & variation orders
  • Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments...) are done
  • Ensure compliance to the statutory requirements
  • Project closure and project documentation archival
  • Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.
  • Anticipate book to bill forecast estimation based on upcoming projects.
  • Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments...) are done
  • Ensure compliance to the statutory requirements
  • Project closure and project documentation archival
  • Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.
  • Anticipate book to bill forecast estimation based on upcoming projects.

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