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Customer Service
hace 3 meses
Nuestra inspiración impulsa el mundo de la movilidad. En Webasto, las personas que están entusiasmadas con las tecnologías y las innovaciones crean productos de calidad altamente eficientes para su uso en la industria automotriz. Los requisitos de nuestros clientes son nuestra máxima prioridad. Webasto les da un alto grado de valor agregado para aplicaciones de movilidad.
- Coordinación del equipo de Coordinadores de Servicio a Cliente
- Es responsable de emitir los pronósticos semanales de requerimientos y embarques vía EDI de cliente, a la organización.
- Es responsable del abasto , pedido y suministro de todos los empaques tanto de producto terminado en serie como de servicio.
- Es responsable de correr actualizaciones de MRP en sistema integral diariamente para actualización de información en tiempo real.
- Es responsable de supervisar requerimientos de embarque de acuerdo a necesidades de cliente en coordinación con el coordinador de embarques y recibo vía portal web de cliente.
- Es responsable de supervisar el envío de ASN ́s a clientes
- Responsable de planear producción en conjunto con Gerencia Logística y Producción.
- Responsable de asegurar el envío en forma de producto requerido por cliente bajo especificaciones del mismo
- Responsable de monitorear y comunicar fluctuaciones y cambios en releases con las demás áreas de la organización
- Asegurar el cumplimiento de requerimientos en tiempo y forma de la demanda de entrega a cliente
- Conciliación de acumulados (tránsitos) con clientes
- Responsable de monitoreo y seguimiento a nuevos proyectos, así como del monitoreo y reporteo de indicador de entregas a tiempo con cliente
- Revisar y gestionar cambio en la planeación de producción
- Negociación directa con el cliente de tiempo, frecuencia y cantidad de las entregas de material.
- Administración de empaques de Producto Terminado
- Administración de salidas/bajas de material
- Cumplimiento de requerimientos específicos de cada cliente.
- Monitoreo de inventarios de producto terminado en almacenes internos y externos
- Responsable de administrar almacén DHL en entradas y salidas (conciliaciones) para seguimiento inventarios
- Responsable de asegurar y tener en registro, órdenes de compra de cliente vigentes para producción y embarque.
- Responsable de mantener registro de contratos, acuerdos logísticos y comerciales de clientes con la organización.
- Responsable de confirmar o rechazar requerimientos semanales de cliente de acuerdo a capacidad
- Responsable de negociar y coordinar con cliente entregas de acuerdo a capacidad
- Responsable de negociar y ofrecer propuestas a cliente que excedan capacidad de producción
- Monitoreo y Seguimiento de rechazos de cliente en cuestión de inventarios y entregas
- Responsable de coordinar en conjunto con el área de logística y coordinación de embarques, envíos extraordinarios a cliente de acuerdo a necesidades del mismo
- Conocer, entender y utilizar procedimientos de sistema integral pertinentes a sus responsabilidades.
- Apoya en la realización del inventario físico anual
- Asegura el cumplimiento de los Políticas y Procedimientos establecidos de seguridad del producto, Calidad, IAFT 16949, Seguridad y Salud ISO 45001, medio Ambiente ISO14001 y VDA 6.3.
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