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Supervisor Customer Service

hace 3 meses


Ciudad de México, Ciudad de México Kuehne + Nagel A tiempo completo

Estamos en busca de un Supervisor de Operaciones Marítimas para el área de Sea Logistics en nuestra oficina corporativa de Ciudad de México. Your Role
Realizar el seguimiento a las operaciones de exportación y/o Importación marítima, así como llevar control y supervisión de desviaciones en dichas operaciones Your Responsibilities
1. Revisar y administrar el FSL de los embarques para asegurar un correcto seguimiento a la administración / KPIs financieros:
2. Notificar al equipo de TLM/Pricing en caso de discrepancias sobre las tarifas de compra vs tarifas de venta
3. Validar que los chek list de implementaciones sean llenados correctamente para los negocios que esten a su cargo
4. Dar solución de problemas de clientes en conjunto con gerente de servicio a clientes
5. Establecer instrucciones de emisión de facturas y notas de crédito
6. Dar soporte para la solución de problemas referentes a liberación de contenedores y despacho aduanal realizados por la compañía.
7. Asegurar que el proceso facturación se este llevando a cabo de acuerdo a los KPIs financieros y/o reglas de negocio establecidas a nivel cliente.
8. Mantener actualizadas las tarifas de compra y venta por cliente

Las actividades son enunciativas más no limitativas

Your Skills and Experiences

Licenciatura en Negocios internacionales, Comercio Exterior o carrera a fin

Experiencia en Supervisión mínima de 2 años

Experiencia en la industria forwarding

Dominio en el producto marítimo

Nivel de Inglés avanzado




About Kuehne+Nagel

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.



CONTACT

Diana Abeja

***********@kuehne-