Customer Service Representative

hace 1 día


Ciudad de México, Ciudad de México Ria A tiempo completo

We are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers at Ria. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.

As a Customer Service Representative, you will respond promptly to customer inquiries, provide accurate information, and resolve any issues they may have. This requires specific skills, such as exceptional communication skills, multitasking abilities, technical proficiency, problem-solving expertise, and attention to detail.

In this role, you will need to handle multiple chat conversations simultaneously, while maintaining the highest standards of quality in your responses. Your goal will be to ensure that all inquiries are addressed promptly and that customers receive the best possible service.

Responsibilities

Customer Care Expert Responsibilities:

Respond to customer inquiries via Zendesk Chat in a professional and timely manner.

Address customer issues and provide effective solutions while ensuring customer satisfaction.

Accurately document all customer interactions in Zendesk.

Collaborate with the customer service team to ensure customer issues are resolved promptly.

Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.

Proactively seek out opportunities to improve the customer service experience.

Stay up to date with product knowledge and customer service best practices.

Develop a deep understanding of all regional procedures and products within Ria.

Meet individual and team performance targets for customer service and quality.

Handle 2-3 chats at a time.

Typing speed of 65-70 WPM

Continuously strive to improve the experience for our customers through suggestions for improvement.

Maintain a minimum of 85% customer satisfaction.

QA score of a minimum of 85%

Qualifications

Requirements:

Prior experience in providing support via chat

Proficiency in Zendesk Chat or similar live chat platforms.

Excellent communication skills, both written and verbal.

Ability to multitask and manage time effectively.

Strong problem-solving and decision-making skills.

Ability to work independently and as part of a team.

Detail-oriented with strong organizational skills.

Flexibility to work in shifts as needed, including extended hours weekends, and holidays.



  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wing Assistant. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...


  • Ciudad de México, Ciudad de México Real Time Social A tiempo completo

    Customer Service Representative Position:Work from home (WFH) opportunity available.Responsibilities include:Answering incoming calls and providing excellent customer service- Transferring calls to the right departments or individuals- Taking accurate messages and providing clear information to callers- Maintaining a professional demeanor and strong...


  • Ciudad de México, Ciudad de México E-solutions A tiempo completo

    E-Solutions, a leading workforce management solutions provider, is seeking a skilled Customer Service Representative to join our team.About the RoleAs a Customer Service Representative, you will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...


  • Ciudad de México, Ciudad de México E-solutions A tiempo completo

    E-Solutions, a leading workforce management solutions provider, is seeking a skilled Customer Service Representative to join our team.About the RoleAs a Customer Service Representative, you will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...


  • Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    At EVO Payments Mexico, S. de R.L. de C.V., we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via various channels, including phone,...


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    Customer Service RepresentativeAIG Travel GuardAs a Customer Service Representative, you will play a vital role in ensuring our clients receive exceptional support when traveling abroad. Your fluency in Spanish and English will enable you to communicate effectively with clients, providing them with accurate information and assistance when...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Wing Assistant. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving their concerns efficiently, and building sustainable...


  • Ciudad de México, Ciudad de México SpotOn A tiempo completo

    Customer Service RepresentativeAt SpotOn, we're dedicated to providing exceptional customer experiences through our innovative payment and software technology. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive top-notch support and service.We're seeking a highly skilled and bilingual individual to join our...


  • Ciudad de México, Ciudad de México nVent A tiempo completo

    Customer Service RepresentativeWe're seeking a skilled Customer Service Representative to join our team at nVent. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Manage customer back orders and lead-time inquiries, working closely with Planning and...


  • Ciudad de México, Ciudad de México Global Payment Holding Company A tiempo completo

    At Global Payments, we empower individuals and businesses to move money with confidence. Our team is dedicated to providing exceptional customer service, and we're seeking a skilled Customer Service Representative to join our ranks.Job SummaryWe're looking for a detail-oriented and customer-focused individual to respond to customer inquiries via various...


  • Ciudad de México, Ciudad de México SpotOn A tiempo completo

    Customer Service RepresentativeAt SpotOn, we're dedicated to providing exceptional customer experiences through our innovative payment and software technology. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive top-notch support and service.We're seeking a skilled and bilingual individual to join our customer...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat Troubleshoot and...


  • Ciudad de México, Ciudad de México iQor A tiempo completo

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at iQor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers via phone. You will handle a high volume of inbound and outbound calls, listening to customers to understand their needs and providing...


  • Ciudad de México, Ciudad de México nVent A tiempo completo

    Customer Service RepresentativeWe're seeking a skilled Customer Service Representative to join our team at nVent. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Manage customer back orders and lead-time inquiries, working closely with Planning and...


  • Ciudad de México, Ciudad de México Allianz Partners A tiempo completo

    We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Allianz Partners. As a key member of our customer service team, you will be responsible for handling inbound calls and providing timely and accurate information to our customers.Key responsibilities include:Developing a comprehensive knowledge of our...


  • Ciudad de México, Ciudad de México iQor A tiempo completo

    Job Summary:iQor is seeking a skilled Customer Service Representative to provide exceptional service to our clients' customers via phone. As a Customer Service Representative, you will be responsible for handling a high volume of inbound or outbound calls and creating a positive experience for each caller.Key Responsibilities:Answer inbound calls and greet...


  • Ciudad de México, Ciudad de México TTEC A tiempo completo

    Customer Service Representative OpportunityWe're seeking a skilled and compassionate Bilingual Customer Service Representative to join our team. As a remote customer experience representative, you'll play a vital role in delivering exceptional customer service and support.About the RoleAs a Spanish-English Customer Support Specialist, you'll be responsible...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Customer Service RepresentativeSagan is seeking a highly skilled Customer Service Representative to join our sales team. As a key member of our team, you will be responsible for managing customer calls, cross-selling services, and building strong relationships with clients in our database.Key Responsibilities:Customer Outreach: Call existing clients to offer...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Customer Service RepresentativeSagan is seeking a skilled Customer Service Representative to join our sales team. As a key member of our team, you will be responsible for managing customer calls, cross-selling services, and building strong relationships with clients in our database.Key Responsibilities:Customer Outreach: Call existing clients to offer...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Customer Service RepresentativeSagan is seeking a highly skilled Customer Service Representative to join our sales team. As a key member of our team, you will be responsible for managing customer calls, cross-selling services, and building strong relationships with clients in our database.Key Responsibilities:Customer Outreach: Call existing clients to offer...