Customer Service Operations Supervisor

hace 2 meses

Ciudad de México, Ciudad de México Marken A tiempo completo

Job Overview

Position:

Customer Service Team Lead

Objective:

The Customer Service Team Lead is responsible for delivering a superior level of customer support and operational assistance. This role involves supervising and ensuring that daily tasks are executed promptly and in alignment with the company's established standards.

Key Responsibilities:

  • Supervising daily customer service operations and assessing the quality of service provided.
  • Tracking all incoming and outgoing shipments daily to guarantee timely deliveries.
  • Informing customers daily about any service-related matters (such as customs delays, estimated arrival times for flights/trucks).
  • Collaborating with customers to foster strong working relationships.
  • Evaluating recurring operational challenges and formulating potential service improvements.
  • Advising customers on the latest booking deadlines and necessary documentation.
  • Coordinating shipment bookings using the Marken booking system.
  • Assisting other departments within Marken, including Customer Relationship Management, Transport, Operations, and Sales.
  • Providing customers with relevant Marken service information.
  • Sharing potential customer leads with the Sales department.
  • Maintaining records of customer service team attendance, including holidays, sick leave, and overtime.
  • Organizing the Customer Service shift schedule.
  • Participating in weekly management meetings.
  • Attending customer meetings as necessary.
  • Supporting auditors when required.
  • Training customer service personnel.

Qualifications:

  • Bachelor's degree in Business Administration or a related field.
  • A minimum of 3 years of demonstrated experience in a customer service capacity.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Experience in the Courier and/or Air Freight Industry.
  • Strong communication skills with the ability to persuade and influence.
  • Excellent problem-solving abilities and prioritization skills.
  • Capability to collaborate across various organizational levels.
  • Willingness to work flexible hours, including weekends as necessary.

About Marken:

Marken is a wholly owned subsidiary of UPS and plays a vital role in UPS Healthcare. The company provides a cutting-edge GMP-compliant depot network and logistics hubs for the storage and distribution of clinical drug products globally. Marken supports logistics services for cell and gene therapies from clinical trials to commercial distribution, while maintaining a leading position in Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.

Our Commitment:

Moving Our World Forward by Delivering What Matters.

  • Customer Service Operations Supervisor

    hace 2 meses

    Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job Title: Customer Service Operations SupervisorAbout the Company: We are seeking a committed professional to become part of our team and contribute to the esteemed reputation of the IKEA brand. Our mission is to improve the daily experiences of our customers and foster a welcoming shopping atmosphere for everyone.Job Overview:You will report directly to...

  • Customer Service Operations Supervisor

    hace 2 meses

    Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job Title: Customer Service Operations SupervisorAbout the Company: We are seeking a committed professional to join our organization and contribute to the esteemed reputation of the IKEA brand. Our mission is to improve the daily experiences of our customers and foster a welcoming shopping environment for everyone.Job Overview:You will report directly to the...

  • Customer Service Operations Supervisor

    hace 2 meses

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Position Overview Title: Customer Service Team Lead Objective: The Customer Service Team Lead is responsible for delivering superior customer service and operational assistance. This role involves supervising daily activities to ensure compliance with company standards and timely execution of tasks. Key Responsibilities: Supervising...

  • Customer Service Supervisor

    hace 2 meses

    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Transforming Travel ExperiencesAt Wyndham Destinations, we're shaping the future of travel by creating new possibilities for millions of travelers worldwide. Our mission is to deliver exceptional experiences that leave a lasting impression.About the RoleWe're seeking a skilled Customer Service Supervisor to join our Contact Center team. As a key member of...

  • Customer Service Supervisor

    hace 1 mes

    Ciudad de México, Ciudad de México 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completo

    Job SummaryThe Service Sr. Supervisor is an intermediate position responsible for overseeing the daily operations of a Customer Service team in coordination with the Customer Service function. The primary objective is to ensure exceptional customer care focused on building and retaining valuable client relationships and driving commitment to the delivery of...

  • Supervisor, Customer Service Representative

    hace 2 meses

    Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Transforming Travel ExperiencesAt Travel + Leisure Co., our mission is to deliver exceptional travel experiences for millions of travelers worldwide. As a key member of our team, you will play a vital role in shaping the future of the travel industry.Our Commitment to ExcellenceWe are dedicated to providing a world-class customer experience, and we're...

  • Customer Service Operations Supervisor

    hace 4 semanas

    Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Are you prepared to advance your career as a Call Center Team Leader at 253 KONE Mexico S.A. de C.V.? In this pivotal role, you will: Lead and mentor a team within the Customer Center to ensure agents receive ongoing support and guidance throughout their daily responsibilities. Conduct weekly evaluations of agents to maintain high standards of call...

  • Customer Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager position is a critical role within AIG's Claims Contact Center, responsible for leading a team of customer service agents and supervisors in Mexico. The successful candidate will be responsible for ensuring that all operations and interactions comply with company and local government rules and regulations.The ideal...

  • Customer Service Team Lead

    hace 4 semanas

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:Marken, a subsidiary of UPS, is seeking a Customer Service Team Lead to provide enhanced customer services and operational support. The successful candidate will oversee daily operations, monitor service levels, and ensure timely delivery of shipments.Main Responsibilities:Oversee daily customer service...

  • Operations Service Manager

    hace 7 días

    Ciudad de México, Ciudad de México Trax A tiempo completo

    About the RoleTrax is seeking a skilled Operations Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring excellent ongoing service operations for our deployed Trax solution and customers.Key ResponsibilitiesMonitor and manage operational metrics to drive continuous improvement efforts for customer...

  • Operations Supervisor

    hace 3 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Operations Supervisor to join our team at Four Points by Sheraton Cancun Centro. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our hotel, including managing front desk operations, supervising staff, and maintaining high standards of...

  • Customer Service Manager

    hace 1 mes

    Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager position is a critical role within AIG's Claims Contact Center, responsible for leading a team of customer service agents and supervisors in delivering exceptional service to internal and external clients. The successful candidate will be responsible for ensuring that all operations and interactions comply with...

  • Data Operations Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Nuvit Service is seeking a highly skilled Data Operations Specialist to join our team. As a key member of our data operations team, you will be responsible for monitoring, analyzing, and resolving issues related to data flows. You will work closely with our IT and business teams to continuously maintain and improve the customer experience and trust. Your...

  • Customer Service Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.Main Responsibilities:Oversee daily customer service operations and ensure...

  • Operations Service Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Trax A tiempo completo

    About the RoleTrax is seeking a skilled Operations Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring excellent ongoing service operations for our deployed Trax solution and customers.Key ResponsibilitiesEnsure service delivery occurs within agreed-upon SLAs.Coordinate across various Trax delivery...

  • Customer Service Supervisor

    hace 1 mes

    Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Transforming Travel ExperiencesAt Travel + Leisure Co., we're shaping the future of the travel industry by creating new possibilities for travelers. Our mission is to deliver exceptional experiences that inspire memories and foster a sense of community.A Career in HospitalityAs a Supervisor, Contact Center W, you'll be part of a dynamic team that's...

  • Airport Operations Supervisor

    hace 2 semanas

    Ciudad de México, Ciudad de México Air Canada A tiempo completo

    **Airport Operations Supervisor Role**At Air Canada, we're looking for a skilled Airport Operations Supervisor to oversee the daily operations of our Cancun Airport station. As a key member of our team, you'll be responsible for ensuring safe and secure service delivery while promoting a customer-oriented culture.**Key Responsibilities:**Supervise daily...

  • Customer Service Supervisor

    hace 1 semana

    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Customer Service Supervisor in our Contact Center, you will play a key role in shaping the future of the travel industry.Where Memories Start with YouOur Contact Center is at the heart of our customer experience....

  • Customer Service Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager position is a critical role within AIG's Claims Contact Center, responsible for leading a team of customer service agents and supervisors in providing exceptional service to internal and external clients. The successful candidate will be responsible for ensuring that all operations and interactions comply with...

  • Customer Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager position is a critical role within AIG's Claims Contact Center in Mexico. The successful candidate will be responsible for leading a team of customer service agents and supervisors, ensuring that they follow company procedures and best practices. The role requires strong leadership skills, excellent communication,...