Quality Assurance Analyst

hace 4 semanas

Guadalajara, Jalisco, México Wipro A tiempo completo
Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Do:

  • Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Propósito del rol:

El propósito de este rol es realizar auditorías para garantizar el cumplimiento de la calidad dentro de la cuenta.

Hacer:
  • Realizar auditorías de calidad de procesos según el plan

Realizar varias auditorías de procesos (1 auditoría/agente/semana) según el procedimiento y las pautas

Para los agentes identificados en el cuartil inferior de rendimiento, realizar 3 auditorías/agente/semana

Preparar los hallazgos del informe y compartirlos con el cliente y el liderazgo de la cuenta a diario/semanalmente/mensualmente, según sea necesario

Realizar análisis semanales para identificar las tendencias de error y, para los 2 errores principales, realizar un análisis de causa raíz (RCA)

Realizar una comunicación de calibración para comunicar cualquier cambio del cliente y realizar capacitaciones de actualización para cubrir cualquier brecha de habilidades debido a estos cambios.

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Hsbc A tiempo completo

    Job SummaryWe are seeking an experienced Quality Assurance Analyst to join our team at Hsbc. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our services and products.Key ResponsibilitiesPerform thorough reviews of alerts aligned with global procedures.Select samples in line with appropriate models to ensure accurate...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Hsbc A tiempo completo

    Job SummaryWe are seeking an experienced Quality Assurance Analyst to join our team at Hsbc. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our services and products.Key ResponsibilitiesPerform thorough reviews of alerts aligned with global procedures.Select samples in line with appropriate models to ensure accurate...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a prominent Mexican firm dedicated to identifying and connecting top-tier IT professionals with businesses across Latin America and the United States.We are currently seeking your expertise as a Quality Assurance Specialist / Quality Assurance Analyst.Key Qualifications:Minimum of 2 years of experience as a Quality Assurance Specialist...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Azka IT Consulting A tiempo completo

    AZKA IT Consulting is a leading Mexican firm dedicated to identifying and connecting top-tier IT professionals with organizations across Latin America and the United States.We are in search of a talented Quality Assurance Specialist / Quality Assurance Analyst.Key Qualifications:Minimum of 2 years of experience as a Quality Assurance Specialist / Quality...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Brillio A tiempo completo

    About the RoleBrillio is seeking a skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our software products.Key ResponsibilitiesDevelop and execute exploratory and automated tests to ensure product quality.Design and implement tests, debug, and assist the development...

  • Quality Assurance Specialist

    hace 3 días

    Guadalajara, Jalisco, México Brillio A tiempo completo

    About the Role**Brillio is seeking a skilled Quality Assurance Analyst to join our team**We are a leading digital technology service provider, and we're looking for a talented individual to help us deliver high-quality software solutions.Key ResponsibilitiesDevelop and execute exploratory and automated tests to ensure product qualityDesign and implement...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading IT services company that connects top talent with innovative businesses in Latin America and the United States.We are seeking a skilled Quality Assurance Specialist to join our team as a QA Tester / QA Analyst.Key Responsibilities:Develop and execute comprehensive testing strategies for software applicationsCollaborate with...

  • Quality Assurance Engineer

    hace 4 días

    Guadalajara, Jalisco, México Accedo A tiempo completo

    About the PositionWe are seeking a highly skilled Quality Assurance Engineer to join our team at Accedo. As a Quality Assurance Engineer, you will play a critical role in ensuring the quality of our software products.Main ResponsibilitiesDefine quality assurance initiatives throughout the entire software life cycle.Design and execute test plans and test...

  • Quality Assurance Manager

    hace 4 días

    Guadalajara, Jalisco, México Flextronics - The Flex Company A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Flextronics - The Flex Company. This role will be responsible for developing, implementing, and coordinating quality assurance programs to prevent or eliminate defects in new or existing products.Key ResponsibilitiesResearch and evaluate information to identify areas for...

  • Technical Quality Assurance Engineer

    hace 4 días

    Guadalajara, Jalisco, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading IT services company that connects top talent with innovative businesses in Latin America and the United States.We are seeking a skilled Quality Assurance Specialist to join our team as a QA Tester / QA Analyst.Key Responsibilities:Develop and execute comprehensive testing strategies for software applicationsCollaborate with...

  • Quality Assurance Engineer

    hace 4 días

    Guadalajara, Jalisco, México Accedo A tiempo completo

    About the PositionWe are seeking a highly skilled Quality Assurance Engineer to join our team at Accedo. As a Quality Assurance Engineer, you will play a critical role in ensuring the quality of our software products.Main ResponsibilitiesDefine quality assurance initiatives throughout the entire software life cycle.Design and execute test plans and test...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Sanmina Corporation A tiempo completo

    Job Summary:Sanmina Corporation is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes.Key Responsibilities:Develop and implement visual inspection aids to improve quality controlAudit and train personnel to ensure compliance...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México flex A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Flex, a leading diversified manufacturing partner. As a Quality Assurance Specialist, you will play a critical role in ensuring the organization conforms and complies with regulations, internal policies, directives, and procedures to achieve and exceed quality...

  • Quality Assurance Manager

    hace 4 días

    Guadalajara, Jalisco, México Jabil Circuit A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to lead our product development and manufacturing process teams at Jabil Circuit. The successful candidate will be responsible for ensuring the quality and reliability of our products, from design to delivery.Key ResponsibilitiesQuality Assurance and Compliance: Develop and implement...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Continental A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Continental Automotive Guadalajara México, S. de R.L. de C.V. The successful candidate will be responsible for ensuring the quality of our products and processes, identifying and resolving quality issues, and implementing process improvements.Key...

  • Quality Assurance Manager

    hace 3 días

    Guadalajara, Jalisco, México Flextronics - The Flex Company A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Flextronics - The Flex Company. As a Quality Assurance Manager, you will be responsible for developing, implementing, and coordinating quality assurance programs to prevent or eliminate defects in new or existing products.Key ResponsibilitiesDevelop and Implement Quality...

  • Senior Quality Assurance Engineer

    hace 4 días

    Guadalajara, Jalisco, México Plexus A tiempo completo

    Job SummaryPlexus is seeking a highly skilled Senior Quality Assurance Engineer to lead our quality assurance efforts. As a key member of our team, you will be responsible for ensuring the quality of our products and services, identifying and resolving quality issues, and implementing process improvements.Key ResponsibilitiesQuality Compliance: Ensure that...

  • Quality Assurance Specialist

    hace 4 días

    Guadalajara, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryArrow Electronics, Inc. is seeking a highly skilled Quality Assurance Specialist to support the company's quality initiatives. The successful candidate will be responsible for ensuring the quality of products and services, identifying areas for improvement, and implementing process changes to drive business growth.Key ResponsibilitiesQuality...

  • Senior Quality Assurance Engineer

    hace 4 días

    Guadalajara, Jalisco, México Flex Ltd A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Flex Ltd. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards are met in our products.Key ResponsibilitiesDevelop and implement quality assurance processes and procedures to ensure compliance with...

  • Quality Assurance Specialist

    hace 2 días

    Guadalajara, Jalisco, México Flex LTD A tiempo completo

    About the RoleFlex LTD is seeking a highly skilled Quality Assurance Specialist to join our team in Guadalajara, North Campus. As a Quality Assurance Specialist, you will play a critical role in ensuring that our products meet the highest standards of quality and regulatory compliance.Key ResponsibilitiesConduct internal audits to ensure compliance with...